Loss Prevention Associate

4 days ago


Kissimmee, Florida, United States Marriott Full time
Job Summary

We are seeking a highly skilled and detail-oriented Loss Prevention Attendant to join our team at Gaylord Palms Resort & Convention Center. As a Loss Prevention Attendant, you will be responsible for conducting investigations and gathering evidence related to theft, fraud, and other incidents. You will also assist with interviewing relevant parties, notifying management and local authorities as needed, and completing incident reports.

Key Responsibilities
  • Conduct thorough investigations and gather evidence related to theft, fraud, and other incidents
  • Interview relevant parties to obtain statements and information related to incidents
  • Assist with and notify management and local authorities as needed
  • Complete incident reports to document all Security/Loss Prevention related incidents
  • Handle business interruptions and complaints, such as suspicious individuals and civil disturbances
  • Escort unwelcome persons from the property without interrupting the orderly flow of property operation
  • Defuse guest or employee disturbances/altercations, including summoning authorities if necessary, and documenting incident
  • Follow all company and safety and security policies and procedures
  • Maintain confidentiality of proprietary information and protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests' service needs
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
Requirements
  • High school diploma or equivalent
  • No related work experience required
  • No supervisory experience required
  • No license or certification required
About Us

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Gaylord Hotels, we provide our employees with opportunities well beyond that of a traditional hotel. We offer endless career opportunities, the extras, and MORE. Join our team and become the best version of yourself.



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