Genesys Cloud CX Expert

3 days ago


Jersey City, New Jersey, United States Inizio Partners Full time
Job Summary
We're looking for a highly skilled IVR/Chatbot Developer to join our team at Inizio Partners. As an IVR/Chatbot Developer, you will be responsible for designing, developing, and implementing Genesys CX Contact Center IVR applications.

About the Role:
This is a hybrid position that combines remote work with office hours in Jersey City, New Jersey. You'll have the opportunity to work on exciting projects, collaborate with a talented team, and contribute to the growth and success of our company.

Responsibilities:
  • Design, develop, and implement Genesys CX Contact Center IVR applications.
  • Participate in application development and enhancements for Genesys contact center.
  • Perform customization and integration of Genesys solutions to meet business needs.

Requirements:
  • Knowledge of natural language processing and machine learning basics.
  • Experience in training and refining chatbot models for better accuracy.
  • Strong debugging and troubleshooting skills in Genesys CX platform.

Estimated Salary: $110,000 - $130,000 per year.

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