IVR/Chatbot Architect

6 days ago


Jersey City, New Jersey, United States Inizio Partners Full time
Overview
Inizio Partners is seeking a skilled IVR/Chatbot Developer to join our team. As an IVR/Chatbot Developer, you will be responsible for designing, developing, and implementing Genesys CX Contact Center IVR applications.

About the Position:
This is a full-time position based out of Jersey City, New Jersey. You'll have the opportunity to work on exciting projects, collaborate with a talented team, and contribute to the growth and success of our company.

Responsibilities:
  • Design, develop, and implement Genesys CX Contact Center IVR applications.
  • Display ownership and responsibility for the Teams activity.
  • Collaborate with stakeholders to gather requirements and design custom solutions that leverage Genesys Cloud CX capabilities to improve customer experiences.

Requirements:
  • Ability to design conversation flows and optimize user interactions.
  • Knowledge of coding skills in languages such as Python, Node.js, or similar.
  • Excellent communication skills with a focus on end-user experience.

Estimated Salary: $120,000 - $140,000 per year.

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