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Receptionist Coordinator

2 months ago

West Covina, California, United States Descanso Home Health Services Full time
Job Summary

We are seeking a highly organized and detail-oriented Receptionist to join our team at Descanso Home Health Services. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing incoming calls, and ensuring seamless communication with our patients and healthcare providers.

Key Responsibilities
  • Customer Service: Provide professional and courteous assistance to patients, families, and healthcare providers via phone, email, and in-person interactions.
  • Call Management: Screen and direct incoming calls to the appropriate department or staff member, taking detailed messages when necessary.
  • Administrative Support: Maintain accurate and up-to-date patient records, perform data entry, and assist with various administrative tasks as needed.
  • Communication: Collaborate with healthcare providers, patients, and staff to ensure timely and effective communication.
  • Quality Assurance: Participate in quality improvement initiatives to ensure exceptional patient care and satisfaction.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Minimum of one year of experience working in a healthcare office or related field.
  • Skills: Excellent communication and customer service skills, proficiency in office software and technology, and ability to work in a fast-paced environment.
Benefits

We offer a competitive hourly rate, comprehensive health care plan, generous paid time off, and a retirement plan with a 401k contribution and company match. Descanso Home Health Services is an Equal Employment Employer.