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Client Service Representative

2 months ago

Pulaski, Virginia, United States Tipton Ridge Veterinary Medical center Full time
Job Description

At Tipton Ridge Veterinary Medical Center, we are seeking a highly skilled and compassionate Client Service Representative to join our team.

Key Responsibilities:
  • Client Relations: Provide exceptional customer service to clients, ensuring a positive experience from initial contact to departure.
  • Administrative Support: Assist with scheduling appointments, surgeries, and boarding reservations, as well as process prescription and food requests in a timely and accurate manner.
  • Communication: Act as a liaison between clients, veterinarians, and veterinary assistants, promptly addressing client concerns and communicating important information.
  • Operations: Oversee opening and closing procedures, maintaining a clean and organized lobby area, and ensuring all necessary tasks are completed.
  • Documentation: Accurately document client information, medical records, and financial transactions in Cornerstone Neo.
  • Cash Handling: Process payments, manage cash, check, and credit card transactions, and prepare daily settlements.
Requirements:
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with clients, staff, and veterinarians.
  • Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Technical Skills: Proficiency in Cornerstone Neo and other relevant software, with the ability to learn new systems and procedures.
  • Teamwork: Ability to work collaboratively as part of a team, providing support and assistance as needed.