National Maintenance Manager

4 weeks ago


Tustin, California, United States Tricon Residential Full time

At Tricon Residential, we are committed to delivering exceptional rental housing options for families across the United States and Canada. As a key member of our team, the National Maintenance Manager will play a vital role in ensuring the highest level of service and quality in our maintenance operations.

Job Summary

The National Maintenance Manager will be responsible for providing support to local market Assistant Maintenance Managers, Occupied Maintenance Coordinators, and occupied technicians in both a training and support role. This includes training occupied work order processes, key performance indicators, large project management, inventory management, Field Services technician app, Triforce, Margin Point, and other product usage.

Key Responsibilities
  • Act as a training and quality control resource to ensure proper workflows for all market AMM-O's, occupied work orders, maintenance coordinators, etc.
  • Help develop and implement strategic plans to optimize construction support processes and drive efficiency across national projects
  • Coach Assistant Occupied Maintenance Managers on work order processes, KPI metrics, and maintenance processes
  • Mentor and inspire AMM-O's by reinforcing Standard Operating Procedures, providing consistent communication, and one-on-one development
  • Conduct quality control inspections on various projects during market visits
  • Act as the subject matter expert for training field team members in new systems, process developments, and initiatives
  • Coach Assistant Occupied Maintenance Managers on vendor relations, resident experience, customer service, and project management
  • Proactively participate in periodic maintenance KPI meetings
  • Prepare and provide regular analysis on project progress, budget variance, and other key metrics to inform decision-making and drive continuous improvement
  • Communicate with team members to support the development of short and long-range goals
  • Provide logistic and on-the-ground support to market teams in the event of natural disasters or staffing shortages/issues
  • Collaborate with and support the Centralized Review team on project review
  • Assist with training field team members in new systems, process developments, and initiatives
Qualifications
  • Takes ownership of work product and delivers within tight deadlines
  • Ability to work well under pressure, self-manage, and set an example for others
  • Experience managing complex projects through to successful completion
  • Track record of building respectful and successful relationships with both internal and external team members, vendors, direct reports, leadership, etc.
  • Passionate problem solver who is proactive, reliable, and resourceful
  • Track record of fostering a collaborative team environment
  • Excellent Communicator, both verbal and written
  • Attention to detail with an eye for accuracy and consistency
  • Ability to build effective relationships with a wide range of people
  • Strong interpersonal skills
  • Strong presentation skills
Minimum Requirements
  • High school diploma or GED equivalency
  • 8+ years of construction project management or similar experience
  • Valid Driver's License


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