Dental Practice Manager

4 weeks ago

Tustin, California, United States Lollipop Pediatric Dentistry & Orthodontics Full time
Job Summary:

The Area Dental Administration Manager is responsible for overseeing the administrative operations across multiple dental offices, ensuring each location meets high standards in patient experience, office efficiency, and regulatory compliance. This role involves managing our front office teams, coordinating between clinical and administrative staff, and implementing standardized processes to optimize performance across all locations.

Key Responsibilities:
  • Administrative Management:
    • Oversee daily administrative operations, ensuring a smooth and efficient workflow.
    • Develop and implement office policies and procedures to enhance productivity and patient satisfaction.
    • Maintain accurate patient records and ensure compliance with privacy regulations (HIPAA).
  • Staff Supervision:
    • Manage and support administrative staff, training, and performance evaluations.
    • Coordinate staff schedules to ensure adequate coverage during business hours.
    • Address any staff issues or concerns promptly and professionally.
  • Patient Coordination:
    • Manage patient scheduling, ensuring optimal appointment slots and minimizing wait times.
    • Handle patient inquiries, concerns, and complaints in a courteous and efficient manner.
    • Ensure that all patient communications, including reminders and follow-ups, are timely and accurate
  • Production and KPI Goal Management:
    • Set and monitor production goals for the practice, ensuring targets are met or exceeded.
    • Analyze production data to identify trends, opportunities for improvement, and areas needing attention.
    • Implement strategies to increase patient retention, case acceptance, and overall practice revenue.
    • Conduct regular team meetings to review performance metrics and align team efforts with practice goals.
  • Office Maintenance:
    • Ensure the dental office is clean, well-maintained, and fully stocked with necessary supplies.
    • Coordinate with vendors and service providers for office maintenance and repairs.
    • Ensure all equipment is properly maintained and functioning.
  • Compliance and Training:
    • Ensure the practice adheres to all relevant regulations and standards.
    • Conduct regular training sessions for staff on compliance, safety, and best practices.
    • Stay updated on industry trends and changes in dental practice regulations.

Qualifications:
  • Several years of experience in multi-location management in dental, healthcare, retail, pharmaceutical or other related industry
  • Bachelor's degree in healthcare administration, business administration, or a related field (preferred).
  • Minimum of 3-5 years of experience in a dental or healthcare administrative role.
  • Strong leadership and management skills.
  • Excellent organizational and multitasking abilities.
  • Exceptional communication and interpersonal skills.
  • Proficiency in dental practice management software is a plus.
  • Ability to handle sensitive and confidential information with discretion

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