Customer Service Specialist
1 week ago
We are seeking a highly skilled Customer Service Specialist to join our team on a 2nd shift schedule. As a Contact Center Expert, you will be responsible for delivering exceptional customer service and resolving complex issues in a timely manner.
The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a customer-centric mindset. You will work closely with our team to provide high-quality solutions to our customers and help them achieve their financial goals.
Key Responsibilities:
- Provide top-notch customer service via phone, email, or chat
- Resolve customer complaints and concerns in a professional and courteous manner
- Meet or exceed performance metrics and quality standards
Requirements
To succeed in this role, you must have:
- A high school degree or equivalent
- At least one year of experience in a customer-facing role
- Strong verbal and written communication skills
- Excellent problem-solving and critical thinking skills
- A positive attitude and customer-centric mindset
Benefits
We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience. Additionally, you will receive:
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) plan with a company match
- Tuition assistance and training programs
- A hybrid work schedule with flexibility to work from home
Estimated Salary: $52,500/year
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