Customer Service Representative
3 weeks ago
Description
Starting Salary: $20 / hour
Start Date: February 24th
When theres a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more.
Primary responsibilities include
Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, youll create positive interactions with our customers every day, whether thats delivering a memorable service experience, or helping to problem-solve an issue - theyll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:
- Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. Youll have scheduled breaks throughout your day.
- Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
- Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.
What you'll get
- Meaningful work & relationships Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and its common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
- Commitment to community Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
- Career opportunities, reward, and upskilling Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
- Exceptional benefits Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Qualifications, Education, Certifications and/or Other Professional Credentials
- High School degree or equivalent
- Minimum 1 year of exceptional performance in a customer-facing role
- Computer proficiency
- Strong verbal communication skills
- Positive and customer-focused mindset
- Strong listening and problem solving abilities
- Superior interpersonal skills with the ability to navigate through difficult situations
- Ability to multi-task in a fast-paced environment
- Detail-oriented with a strong sense of urgency.
- Completion of an assessment as part of the application. How to prepare: Set aside 30 minutes for the self-guided assessment that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. Youll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. Youll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and assessment, and schedule candidates who are a fit for the role directly with the hiring manager.
- Experience recommending and referring products/services to customers, preferred
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Various 1st Shift Schedules. All shifts will include working 1 weekend day
- Must have ability to work holidays
#LI-Citizens5
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
RequiredPreferredJob Industries- Other
-
Customer Service Representative
8 hours ago
Johnston, United States Kelly Services, Inc. Full timeKelly Services, Inc. - JobID: 29EB4B856F344DB2978AA4F6F58B6E34 [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...
-
Customer Service Representative
3 weeks ago
Johnston, Iowa, United States Walgreens Full timeJob OverviewAs a Customer Service Representative at Walgreens, you'll deliver an exceptional customer experience by registering sales on assigned cash registers and providing courteous checkout service.Key Responsibilities:Model and deliver a distinctive customer experienceRecommend items for sale to customersProvide fair, friendly, and efficient checkout...
-
Customer Service Representative
1 day ago
Johnston, United States Kelly Services Full timeFeeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Customer Service Representative to work at a premier client, John Deere, in Johnston, IA. We're here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We'll help you get where you want to be. **Salary/Pay...
-
customer service representative
3 weeks ago
johnston, United States Randstad US Full timecustomer service representative (johnston, ri). + johnston , rhode island + posted 2 days ago **job details** summary + $18.50 - $19 per hour + temp to perm + high school + category office and administrative support occupations + referenceAB_4684054 job details Exciting Opportunity: Customer Service Representative (CSR) Pay: $19/hour Schedule:...
-
customer service representative
2 weeks ago
johnston, United States Randstad US Full timecustomer service representative (johnston, ri). + johnston , rhode island + posted december 18, 2024 **job details** summary + $18.50 - $19 per hour + temp to perm + high school + category office and administrative support occupations + referenceAB_4684054 job details Exciting Opportunity: Customer Service Representative (CSR) Pay: $19/hour...
-
Sales and Customer Service Representative
2 weeks ago
Johnston City, Illinois, United States Rollnup Full timeJob Title: Sales and Customer Service RepresentativeEstimated Salary: $45,000 - $65,000 per yearAbout RollnUpRollnUp is a family-owned business in Southern Illinois that has been serving the community for decades. We pride ourselves on providing exceptional customer service and a wide range of tobacco products and liquor.Job DescriptionWe are seeking a...
-
Customer Service Representative II
13 hours ago
Johnston, United States Kelly Services Full time**Title:** Customer Support Representative II **Location:** Johnston, IA **Assignment Length:** 36 Months (As a W2 employee of KellyOCG working for John Deere) **Pay Rate:** $20ph Finding your ideal job can feel overwhelming, but KellyOCG is here to make it easier. We're on the lookout for a skilled, contingent Customer Support Representative to join...
-
Customer Service Representative
1 month ago
Johnston, Iowa, United States Walgreens Full timeJob Title: Customer Service Associate at WalgreensAt Walgreens, we're seeking a Customer Service Associate to join our team. As a key member of our sales team, you'll deliver exceptional customer service, register sales, and provide courteous checkout service. You'll also recommend items for sale, including trade-up and companion items.We estimate the annual...
-
Customer Support Representative
2 days ago
Johnston, United States Robert Half Full timeJob DescriptionJob DescriptionJob Opportunity: Customer Support Representative Are you passionate about delivering exceptional customer support and interested in joining a globally recognized leader in agricultural equipment? Robert Half is hiring a Customer Support Representative to join John Deere's e-Commerce Contact Center team in Johnston, IA! This...
-
Customer Support Representative
10 hours ago
Johnston, United States Robert Half Full timeDescription Job Opportunity: Customer Support Representative Are you passionate about delivering exceptional customer support and interested in joining a globally recognized leader in agricultural equipment? Robert Half is hiring a Customer Support Representative to join John Deere's e-Commerce Contact Center team in Johnston, IA! This is an exciting...
-
Postal Service Representative
3 weeks ago
Johnston, Iowa, United States US Postal Service Full timeRural Carrier RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Rural Carrier Associate. In this role, you will be responsible for delivering mail and packages to customers in rural areas, ensuring timely and efficient service.Responsibilities:Route Navigation: Sort and deliver mail along a designated rural route...
-
Insurance Customer Service Ambassador
2 weeks ago
Johnston, Iowa, United States State Farm Insurance Full time**About State Farm Insurance:**We are a leading insurance company dedicated to providing excellent customer service. Our team is passionate about helping individuals and families protect their assets.Customer Service Role:We are seeking a highly skilled Customer Service Representative to join our team. As a representative, you will be responsible for...
-
Customer Service Ambassador
2 weeks ago
Johnston, Iowa, United States Glenn Waterhouse - State Farm Agent Full timeWe are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As an Insurance Support Specialist, you will play a crucial role in providing exceptional service to our clients, helping them navigate their insurance needs and build long-term relationships with our agency.About the RoleAs a key member...
-
Customer Support Representative
2 months ago
Johnston, United States Robert Half Full timeJob DescriptionJob DescriptionRobert Half is hiring for THREE E-Commerce Customer Support Representatives to support our client in Johnston, IA! This candidate will provide frontline support to channel partners, customers, and company personnel on product-related inquiries, focusing on moderately complex policies, issues, and concerns. This role aims to...
-
Customer Service Representative
4 weeks ago
Johnston, United States Glenn Waterhouse - State Farm Agent Full timePosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...
-
Customer Service Representative
4 weeks ago
Johnston, United States Glenn Waterhouse - State Farm Agent Full timePosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...
-
Customer Support Representative I
15 hours ago
Johnston, United States Integrated Resources, Inc Full timePosition Title Customer Support Representative II Specific Position Requirements Customer Support Representative II - Enterprise Contact Center This position offers a retention bonus after 6, 12, and 18 months of employment. This position offers pay...
-
Customer Support Representative
3 days ago
Johnston, United States Robert Half Full timeDescription Robert Half is hiring for THREE E-Commerce Customer Support Representatives to support our client in Johnston, IA! This candidate will provide frontline support to channel partners, customers, and company personnel on product-related inquiries, focusing on moderately complex policies, issues, and concerns. This role aims to optimize customer...
-
Customer Service Representative
2 weeks ago
Johnston, United States Burlington Stores Full timeResponsibilitiesAssist customers in locating merchandise and answering questions about products.Maintain a neat and organized sales floor, including displays and shelves.Support the management team with tasks such as restocking, replenishing, and processing inventory.Perform other tasks as assigned by manager from time to time.
-
Cashier and Customer Service Representative
3 weeks ago
Johnston, United States Burlington Full timeResponsibilities:Deliver outstanding customer service to create a positive shopping experience.Ring up purchases accurately and efficiently on the cash register.Process layaways, returns, and exchanges in a timely manner.We offer a competitive $12-$15 per hour salary, making it an excellent opportunity for those looking to start or advance their career in...