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Patient Service Representative

2 months ago


Monticello, Illinois, United States Kirby Medical Center Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Kirby Medical Center. As a key member of our front office staff, you will be responsible for providing exceptional patient care and support in a fast-paced medical environment.

Key Responsibilities
  • Provide front-end patient support through insurance and demographic collection and verification
  • Assist patients with documentation and perform appointment scheduling
  • Document patient-related phone calls in the EMR and explain wait times
  • Greet and register patients, collect co-pays, and reconcile petty cash
  • Relay messages, schedule return appointments, and refer to ancillary services
Requirements
  • Customer service focus and excellent telephone skills
  • Computer skills and ability to multitask
  • Experience in a medical environment and familiarity with medical terminology
  • Flexibility and willingness to do varied job assignments
Benefits
  • 40 hours of PTO effective date of hire
  • Health, Dental, Vision, and Life insurance effective date of hire
  • Generous 401(k) match effective after 90 days
  • Bi-annual uniform allowance
  • Quality/Goal incentive annually
  • Free Wellness Program

Kirby Medical Center is a values-based organization committed to providing quality and compassionate healthcare services to our community. We offer a dynamic work environment, state-of-the-art medical equipment, and a comprehensive benefits package. If you are a motivated and caring individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.