Retail Customer Service Representative

2 weeks ago


Monticello, Illinois, United States Sam's Club Full time
Job Summary: We are seeking a skilled and friendly Retail Customer Service Representative to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional customer service to our members. Your primary responsibilities will include operating front-end equipment, processing member purchases, and maintaining a clean and organized sales floor. If you have a passion for delivering outstanding customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
• Provide exceptional customer service to members across the club, answering any questions they may have and resolving any issues or concerns
• Operate front-end equipment, including cash registers and self-checkout systems
• Process member purchases, including scanning items, processing payments, and maintaining a clean and organized sales floor
• Maintain a positive attitude and provide a welcoming environment for members

What You'll Do:
• Maintain safety of facility according to company policies and procedures
• Provide member service by acknowledging the member and identifying their needs
• Assist members with purchasing decisions, locate merchandise, and resolve member issues and concerns
• Promote the company's products and services, and provide guidance and support to members regarding member self-service technology

Benefits:
• Competitive pay and performance-based bonus awards
• Comprehensive benefits package, including medical, vision, and dental coverage, 401(k), and paid time off
• Opportunities for career growth and development, including training and education programs

Requirements:
• High school diploma or equivalent required
• Previous retail or customer service experience preferred
• Ability to work in a fast-paced environment and provide exceptional customer service
• Strong communication and problem-solving skills
• Ability to stand for long periods of time and lift up to 25 pounds

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