Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Responsibilities:
• Assist customers with U-Haul products and services, providing personalized support and guidance.
• Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
• Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
• Clean and inspect equipment on the lot, maintaining high standards of quality and safety.
• Answer customer questions and educate them on products and services, promoting U-Haul's exceptional service.
• Prepare rental invoices and accept equipment returned from rental, ensuring seamless transactions.
• Install hitches and trailer wiring, ensuring safe and secure connections.
• Fill propane and drive a forklift, demonstrating versatility and adaptability.
Requirements:
• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.
Work Environment:
The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.
Physical Demands:
The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Offers:
• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program
U-Haul is an Equal Opportunity Employer:
We are committed to creating a diverse and inclusive work environment, where all employees feel valued and respected. We welcome applications from qualified candidates of all backgrounds and abilities.
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