Operations Director
5 days ago
About Us: Our hotel is part of the prestigious Hilton brand, known for its commitment to excellence and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development.
Key Responsibilities: As a Hospitality Manager, you will oversee the day-to-day operations of the hotel, including front desk, housekeeping, laundry, and maintenance staff. Your duties will include:
- Supervising and training employees to ensure excellent service delivery
- Coordinating room assignments and ensuring smooth check-in and check-out processes
- Managing inventory and supplies, including linens, toiletries, and cleaning equipment
- Resolving guest complaints and concerns in a professional and timely manner
- Collaborating with the General Manager to achieve business objectives and implement new initiatives
Requirements: To succeed in this role, you will need:
- A minimum of 1 year's experience in a similar position, preferably in a Select Service or Extended Stay property
- Knowledge of hotel operations, including scheduling, inventory management, and employee relations
- Excellent communication and interpersonal skills
- A valid driver's license and reliable transportation
What We Offer: As a valued member of our team, you can expect:
- A competitive salary range of $60,000 - $80,000 per annum
- A comprehensive benefits package, including medical, vision, dental, and 401(k) retirement plan
- Ongoing training and development opportunities to enhance your skills and career prospects
- A fun and supportive work environment, with regular social events and team-building activities
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