Strategic Operations Lead
3 days ago
About the Role
Elevate Credit Service, LLC is seeking a strategic operations lead to oversee the development and implementation of our collection and recovery call center operations. The successful candidate will have a strong background in business finance, accounting, or economics, with 10-12 years of experience in middle management leadership roles.
In this role, you will lead the outsource management teams to achieve financial and operational targets, drive improvement in processes, and ensure compliance with local, state, and federal regulations. You will also be responsible for developing and implementing collection strategies to recover overdue payments, managing vendor relationships, and optimizing recovery rates.
Key Responsibilities
- Develop and implement collection strategies to recover overdue payments while minimizing bad debt.
- Lead the outsource management teams to achieve financial and operational targets.
- Analyze outsource call center performance, identify trends, and recommend solutions.
- Ensure compliance with local, state, and federal regulations, including TCPA and FDCPA.
- Partner with Business Operations to conduct monthly invoice reconciliations and ensure vendor compliance.
Requirements
- Bachelor's degree in Business Finance, Accounting, Economics, or related field.
- 10-12 years of experience in middle management leadership roles.
- 6+ years of experience in vendor management.
- Strong analytical and problem-solving skills.
- Excellent oral and written communication skills.
Salary Range: $120,000 - $180,000 per year, depending on experience.
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