Automotive Service Expert
3 weeks ago
Royal Moore Mazda Buick GMC Service Department is a well-established automotive dealership focused on delivering exceptional service to our customers.
We are seeking a skilled Service Advisor to join our team, someone who is knowledgeable, customer-oriented, and passionate about automobiles.
Key Responsibilities:
- Greet customers, listen to their service requests and concerns, and communicate with our skilled technicians to deliver tailored solutions.
- Conduct thorough vehicle inspections, documenting issues accurately to ensure smooth service processes.
- Communicate recommended services, repairs, and estimated costs to customers, assisting them in making informed decisions about their vehicle maintenance and repair needs.
- Coordinate service appointments, ensuring timely completion of work and providing exceptional customer service throughout the service process.
- Handle customer inquiries, complaints, and requests with professionalism and efficiency, upholding our dealership's commitment to customer satisfaction.
Qualifications:
- Valid driver's license
- Previous experience as a Service Advisor in an automotive dealership is preferred
- Strong customer service and interpersonal skills
- Excellent communication and active listening skills
- Proficiency in explaining technical information to customers in a clear and understandable manner
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of automotive systems and maintenance procedures is a plus
- Strong problem-solving abilities and attention to detail
Benefits:
- We offer a competitive salary based on your experience and expertise as a Service Advisor
- Joining our team means being part of a supportive and collaborative environment with opportunities for growth and development
- Our benefits package includes health, dental, and vision insurance, a retirement savings plan with company match, and ongoing training and development opportunities
- Employee discounts on vehicle purchases and services
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