Retail Health Coordinator

4 weeks ago


Phoenix, Arizona, United States CVS Health Full time
Job Title: Retail Health Coordinator

CVS Health is seeking a Retail Health Coordinator to join our team. As a Retail Health Coordinator, you will play a critical role in delivering exceptional customer service and promoting healthcare outcomes for our members.

Key Responsibilities:
  • Communicate with members telephonically to identify healthcare gaps and provide education on healthcare services.
  • Work with clinical teams to coordinate patient care and ensure seamless transitions between healthcare services.
  • Provide superior customer service to internal and external clients, customers, and patients.
  • Assist with completing and tracking patient forms and letters.
  • Notify clinical care teams of any changes or barriers encountered by patients.
Requirements:
  • High School Diploma or equivalent required; Associate's Degree preferred.
  • Minimum 3-5 years of healthcare, customer service, patient relations, and/or hospitality concierge experience required.
  • Naturally passionate about engaging and connecting members telephonically and communicating their healthcare plan identified gaps with the ultimate goal of improving their healthcare outcomes.
Preferred Qualifications:
  • Medical Assistant certification preferred.
  • Experience in a call center or telephonic care management setting preferred.
  • Certified Pharmacy Technician (CPhT) or other medical/customer service certification is a plus.
Education:
  • Verifiable High School diploma or GED required.
  • An Associate's Degree is preferred.
Pay Range:

The typical pay range for this role is $30.00 per hour.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.



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