Retail Health Coordinator
4 weeks ago
CVS Health is seeking a Retail Health Coordinator to join our team. As a Retail Health Coordinator, you will play a critical role in delivering exceptional customer service and promoting healthcare outcomes for our members.
Key Responsibilities:- Communicate with members telephonically to identify healthcare gaps and provide education on healthcare services.
- Work with clinical teams to coordinate patient care and ensure seamless transitions between healthcare services.
- Provide superior customer service to internal and external clients, customers, and patients.
- Assist with completing and tracking patient forms and letters.
- Notify clinical care teams of any changes or barriers encountered by patients.
- High School Diploma or equivalent required; Associate's Degree preferred.
- Minimum 3-5 years of healthcare, customer service, patient relations, and/or hospitality concierge experience required.
- Naturally passionate about engaging and connecting members telephonically and communicating their healthcare plan identified gaps with the ultimate goal of improving their healthcare outcomes.
- Medical Assistant certification preferred.
- Experience in a call center or telephonic care management setting preferred.
- Certified Pharmacy Technician (CPhT) or other medical/customer service certification is a plus.
- Verifiable High School diploma or GED required.
- An Associate's Degree is preferred.
The typical pay range for this role is $30.00 per hour.
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.
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