Front Desk Manager

3 weeks ago

Evansville, Indiana, United States Hamister Group Full time
Front Desk Supervisor Job Description

The Courtyard by Marriott Evansville East is seeking a Front Desk Supervisor to oversee the Front Office and Guest Services, ensuring a welcoming and memorable experience for our guests.

This role involves directing and guiding the activities of the Front Desk and Guest Services teams, ensuring accurate communication and follow-up on any problems, guest requests, and special requirements.

Key Responsibilities:
  • Oversee Front Office staff, ensuring accurate communication and follow-up on any problems, guest requests, and special requirements.
  • Ensure the smooth registration and cashiering functions of the Front Office.
  • Reviews daily arrivals, group needs, and room assignments and coordinates with the Housekeeping Department.
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
  • Takes action in all matters related to the safety, security, satisfaction, and wellbeing of hotel guests and employees when senior management is not available.
Requirements:
  • HS Diploma or GED.
  • Prior hotel front desk experience. Prior experience as a Department Head is advantageous.
  • Strong supervisory and managerial skills are essential with outstanding demonstrated coaching and development skills.
  • Excellent personal presentation and interpersonal skills, good problem solving ability and proficiency in hotel property management systems.
We Offer:
  • Health, dental and vision insurance.
  • Generous PTO.
  • 401(k).
  • Hotel Employee Discounts.
  • Potential for two (2) pay increases per year.

This is a great opportunity to build a life-long career and have a real sense of pride in work well done.

We are an Equal Opportunity Employer - committed to conforming to applicable laws and regulations and affording equal employment opportunity to qualified individuals regardless of their race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, veteran status, or other applicable protected class.

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