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Front Office Associate

1 month ago

Evansville, Indiana, United States Bally's Corporation Full time
Job Summary:
As a Front Office Associate at Bally's Corporation, you will provide exceptional guest service while processing requests through the front desk and switchboard operations. This role requires a high school diploma or equivalent and 1-3 months of related experience or training.

Key Responsibilities:

  • Answer incoming telephone calls in a prompt and courteous manner using service standards.
  • Process all reservations received from various sources offered to guests, including hotel, special events, and concerts.
  • Connect administrative or guest calls in a timely manner.
  • Update and verify information received regarding travel agents, group records, sold-out dates, special rate dates, minimum sales, etc.
  • Process credit card charges to be applied towards reservations.
  • Maintain awareness of marketing promotions, special events, general facility information, and hotel rates and specials to ensure efficient distribution of information to guests.
  • Work with lodging and gaming systems in processing reservations.
  • Offer guests alternative options on reservations when initial requests cannot be fulfilled.
  • Handle customer disputes to the best of your ability and direct guest disputes to the appropriate source when necessary.
  • Research and prepare requests for "comps" when necessary.
  • Stand for prolonged periods (7+ hours).
  • Register guests in accordance with established service standards.
  • Obtain the appropriate amount of credit/payment for guests' stays.
  • Issue room keys to registered guests.
  • Settle/close out guest accounts upon their departure.
  • Close out shift at the end of your shift.
  • Lift up to 25 lbs and perform various physical tasks.
  • Communicate in English.
  • Work a variety of hours, holidays, and weekends.
  • Perform other duties as assigned.

Certifications, Licenses, Registrations:
Obtain and maintain an Indiana Gaming license.

Access to Gaming Facility:
Yes

Access to Sensitive Materials:
Yes, Patron information