Guest Services Representative

2 months ago


Palmerton, Pennsylvania, United States Blue Mountain Full time
Job Title: Guest Services Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Associate at Blue Mountain Resort.

Job Summary:

The Guest Services Associate is responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience at our resort. This role involves handling guest inquiries, resolving issues, and providing information on resort services and amenities.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Handle guest inquiries and resolve issues in a fair and efficient manner.
  • Provide information on resort services and amenities, including ticket sales, rentals, and packages.
  • Work collaboratively with other team members to ensure seamless guest experiences.
  • Maintain a clean and organized workspace, adhering to resort standards.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work a flexible schedule, including weekends and holidays.
What We Offer:

As a Guest Services Associate at Blue Mountain Resort, you will enjoy a range of benefits, including:

  • A free season pass to enjoy the resort's amenities.
  • Discounts on food and merchandise.
  • Opportunities for professional growth and development.
  • A fun and dynamic work environment.
Why Work for Blue Mountain Resort?

Blue Mountain Resort is a leading hospitality company with a commitment to excellence and customer satisfaction. We offer a supportive and inclusive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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