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Head of IT Operations
2 months ago
Core Responsibilities: The Director of IT Operations is tasked with overseeing the seamless functioning and upkeep of all technological systems, data management, and communication channels within the organization. This role includes collaborating with the Executive Director to anticipate technological needs and enhancements aimed at optimizing existing systems. The Director will implement both organizational and strategic technology initiatives.
Key Responsibilities:
- Drive the execution of technology strategies across platforms, partnerships, and external collaborations.
- Serve as the primary technical authority within the organization, possessing strong interpersonal skills to engage with all management levels.
- Assist guests with their technical needs and resolve any related issues.
- Oversee the operations necessary to maintain the technology infrastructure in a smooth, efficient, and compliant manner.
- Manage compliance with PCI and PII regulations to mitigate risks.
- Conduct engaging and relevant training sessions for staff to enhance their technical skills.
- Lead, mentor, and support IT personnel; facilitate weekly meetings to foster professional growth and success.
- Represent the organization in IT forums and meetings as required.
- Establish and uphold procedures for hardware and system familiarization.
- Ensure robust network support and security, including Active Directory and server infrastructure maintenance, as well as network protection and failover tools implementation.
- Stay updated on technological advancements in the hospitality sector.
- Remain informed about security technology trends and competitive solutions through ongoing training and workshops.
Reporting Structure: Reports to the Executive Director, CFO, and Managing Director.
Supervisory Responsibilities: Oversees the Director of Computer Services, Director of Computer Systems, and Computer Services Assistant.
Qualifications:
A degree in Management Information Systems, Information Technology, or a related field, or a suitable combination of education and experience. A minimum of 5 years in an IT supervisory capacity, with a solid understanding of LAN/WAN networks and PC connectivity issues. Proficient in Microsoft infrastructure services and server systems, with knowledge of TCP/IP, MS Exchange, MS ISA, and group policy. Familiarity with hotel systems and telecommunication systems is advantageous. In-depth knowledge of virtualization technologies is essential. Exceptional communication skills and a proactive approach to problem-solving are necessary to ensure high productivity and guest satisfaction. Ability to manage multiple priorities in a fast-paced environment and willingness to travel as needed. Flexibility to work extended hours, including nights, weekends, and holidays, when required.
Physical Requirements:
Ability to lift up to 50 pounds, with 70% of the time spent sitting and 30% walking, standing, or bending. Good hearing and manual dexterity are required, along with distance vision of 1-3 feet. Must be able to work in various weather conditions and possess the ability to drive a golf cart and rent a car.