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Seller Performance Governance Lead

2 months ago


Seattle, Washington, United States TikTok Full time

About the Team

The Governance and Experience (GNE) team within E-commerce is dedicated to fostering a secure and reliable marketplace for users, sellers, and creators. Our primary focus is on enhancing user satisfaction through the development of effective policies and systems that uphold quality standards.

Key Responsibilities

  • Formulate and execute seller performance standards and policies related to onboarding, seller services, and financial management by performing comprehensive benchmark analysis.
  • Oversee initiatives aimed at resolving challenges such as elevated cancellation rates, delayed shipments, and subpar seller services to improve purchasing experiences while providing support to sellers.
  • Create procedures to detect and address emerging seller misconduct and manage regulatory inquiries concerning harmful behaviors.
  • Advance improvements in onboarding and policy education processes, along with safeguarding intellectual property rights.
  • Establish global seller governance capabilities and assist regional teams in achieving governance objectives.

Minimum Qualifications

  • Significant experience in E-commerce platform governance, compliance, or regulatory analysis.
  • Proven track record of managing programs and collaborating with cross-functional teams to meet goals.
  • Familiarity with global E-commerce regulatory trends is a plus.

Preferred Qualifications

  • Expertise in leveraging data and metrics to drive enhancements.
  • Exceptional project management abilities with the capacity to manage multiple projects concurrently.