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Air Operations Manager
2 months ago
FreightTAS LLC is seeking a highly skilled Air Operations Supervisor to join our team. As a key member of our international work group, you will be responsible for providing exceptional customer service, managing vendor and carrier relationships, and ensuring compliance with regulatory requirements.
Key Responsibilities:
- Provide exceptional customer service and maintain strong carrier relations, including negotiating rates and securing spot quotes.
- Supervise and manage the international work group, ensuring productivity and cost objectives are met.
- Coordinate daily freight movements, determine routing, and ensure compliance with regulatory requirements for both import and export operations.
- Analyze market trends to ensure competitive rates and profitability, while providing accurate shipping quotes to customers.
- Manage vendor and carrier relationships to maintain high-quality service levels.
- Identify and analyze customer requirements by creating/updating SOPs and ensure internal processes meet or exceed these.
- Ensure accurate invoicing and approve payments in line with contractual obligations.
- Recommending and implementing changes in procedures, systems, methods, and policies in cooperation with the international manager.
- Participate in occasional overtime and on-call duties, depending on workload and other duties maybe asked to perform.
Qualifications:
- High school diploma or equivalent with 5 years of related work experience, including 1 year in a supervisory role.
- Proficiency in MS Office applications.
- Strong organizational, multi-tasking, and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Ability to supervise and motivate a team, manage budgets, and meet deadlines.
- Knowledge of export routing, documentation, and regulatory compliance.
- TSA Security Threat Assessment (STA) or equivalent credentials required.