Hotel Operations Manager

1 day ago

Carson City, Nevada, United States SHIVJI HOSPITALITY LLC Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Shivji Hospitality LLC. The successful candidate will be responsible for the day-to-day operation of the hotel, including sales, financial management, staff development, and guest satisfaction.

The ideal candidate will have a strong background in hotel management, excellent communication and leadership skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Manage hotel operations, including sales, financial management, and staff development
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Conduct regular staff meetings, training sessions, and performance reviews
  • Research and resolve guest or billing issues
  • Maintain hotel supplies inventory log and ensure all issues are resolved prior to renting guestroom
  • Groups, blocks, and corporate billing management
  • Utilize promotional strategies to boost hotel revenue
  • Actively pursue marketing techniques to obtain new and repeat business as well as corporate accounts
  • Consistently strive to improve guest and community relations
  • Audit all guest folios daily to ensure accuracy
  • On-board all new staff members with training, as well as continuous training
  • Ensure company standards for housekeeping, decor, and guest services are met
  • Ensure company breakfast standards are met and maintained
  • Maximize room revenues by anticipating and planning for market shifts; develop and monitor strategic marketing prospects
  • Develop and maintain rapport with key community contacts to ensure a visible presence in the local community
  • Oversee the security function to ensure a safe and secure environment for guests, employees, and hotel assets
  • Monitors the performance of financial and operational plans for the hotel which support the overall objectives of the hotel
  • Ensure front desk resources are organized and updated, filing documents in an organized manner
  • Process, review, and understand third-party reservation reconciliations
  • Process, review, and understand hotel chargebacks
  • Maintain and respond to hotel Tripadvisor reviews
  • Research and resolve hotel Customer Care cases
  • Responsible for ensuring cash on hand and change for front desk is available
  • Ensure all No-show reservation are charged and at a zero balance
  • Pre-charge all advanced reservation rate plans
  • Delegate tasks appropriately to staff and ensure all tasks are taken care of daily in an accurate manner
  • Other duties deemed necessary or appropriate by management

Job Requirements:

  • Customer Service Is A Must
  • Understanding of Hotel Industry Functions and Day-to Day Operations
  • Hospitality Management Experience
  • Bachelor's Degree
  • Proven experience in managing multiple priorities and meeting deadlines
  • Must possess excellent verbal and written communication skills
  • Extensive knowledge of current trends in hotel management
  • Possess leadership qualities, working both independently and as a team
  • Experience with booking services and travel agencies is desirable
  • Accounting/auditing knowledge pertaining to guest folios and client billing
  • Experience in promoting and growing hospitality business using marketing strategies and community relationships
  • Attention to detail
  • Ability to work in a fast-paced environment
  • Knowledge of all hotel operating procedures
  • Critical-thinking and problem-solving skills
  • Excellent customer service and interpersonal skills
  • Have a team building and motivational mentality

Job Offer & Schedule:

  • Job Type: Full-time
  • Pay Frequency: Bi-Weekly
  • Bonuses dependent on performance
  • Schedule: Monday to Friday, Weekends required
  • Cover shifts when staff does not show up
  • Salary: $17/hour

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