Hotel Operations Manager
1 day ago
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Shivji Hospitality LLC. The successful candidate will be responsible for the day-to-day operation of the hotel, including sales, financial management, staff development, and guest satisfaction.
The ideal candidate will have a strong background in hotel management, excellent communication and leadership skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Manage hotel operations, including sales, financial management, and staff development
- Develop and implement strategies to improve guest satisfaction and loyalty
- Conduct regular staff meetings, training sessions, and performance reviews
- Research and resolve guest or billing issues
- Maintain hotel supplies inventory log and ensure all issues are resolved prior to renting guestroom
- Groups, blocks, and corporate billing management
- Utilize promotional strategies to boost hotel revenue
- Actively pursue marketing techniques to obtain new and repeat business as well as corporate accounts
- Consistently strive to improve guest and community relations
- Audit all guest folios daily to ensure accuracy
- On-board all new staff members with training, as well as continuous training
- Ensure company standards for housekeeping, decor, and guest services are met
- Ensure company breakfast standards are met and maintained
- Maximize room revenues by anticipating and planning for market shifts; develop and monitor strategic marketing prospects
- Develop and maintain rapport with key community contacts to ensure a visible presence in the local community
- Oversee the security function to ensure a safe and secure environment for guests, employees, and hotel assets
- Monitors the performance of financial and operational plans for the hotel which support the overall objectives of the hotel
- Ensure front desk resources are organized and updated, filing documents in an organized manner
- Process, review, and understand third-party reservation reconciliations
- Process, review, and understand hotel chargebacks
- Maintain and respond to hotel Tripadvisor reviews
- Research and resolve hotel Customer Care cases
- Responsible for ensuring cash on hand and change for front desk is available
- Ensure all No-show reservation are charged and at a zero balance
- Pre-charge all advanced reservation rate plans
- Delegate tasks appropriately to staff and ensure all tasks are taken care of daily in an accurate manner
- Other duties deemed necessary or appropriate by management
Job Requirements:
- Customer Service Is A Must
- Understanding of Hotel Industry Functions and Day-to Day Operations
- Hospitality Management Experience
- Bachelor's Degree
- Proven experience in managing multiple priorities and meeting deadlines
- Must possess excellent verbal and written communication skills
- Extensive knowledge of current trends in hotel management
- Possess leadership qualities, working both independently and as a team
- Experience with booking services and travel agencies is desirable
- Accounting/auditing knowledge pertaining to guest folios and client billing
- Experience in promoting and growing hospitality business using marketing strategies and community relationships
- Attention to detail
- Ability to work in a fast-paced environment
- Knowledge of all hotel operating procedures
- Critical-thinking and problem-solving skills
- Excellent customer service and interpersonal skills
- Have a team building and motivational mentality
Job Offer & Schedule:
- Job Type: Full-time
- Pay Frequency: Bi-Weekly
- Bonuses dependent on performance
- Schedule: Monday to Friday, Weekends required
- Cover shifts when staff does not show up
- Salary: $17/hour
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