Fitness Operations Supervisor

3 weeks ago

Hackettstown, New Jersey, United States Crunch Fitness Full time
Job Overview:

The Crunch Fitness Operations Supervisor will guarantee that members receive exceptional service and top-notch facilities. This role requires the ability to meet financial objectives as outlined in the annual budget by inspiring, leading, and coordinating the efforts of staff dedicated to fulfilling member needs. The individual will demonstrate a thorough understanding of all company policies and initiatives to uphold the integrity of the Crunch brand.

Reporting Structure:

Reports to: General Manager

Qualifications:
  • Bachelor's degree preferred
  • Minimum of 4 years in a management role required
  • Experience in fitness management preferred
  • Current CPR certification required
Key Skills:
  • Outstanding written and verbal communication abilities
  • Innovative management strategies
  • Exceptional organizational capabilities
  • Strong leadership qualities
  • Proficient administrative skills
  • Excellent customer service aptitude
  • Advanced computer proficiency
Core Responsibilities:

Administration and Organization
  • Exhibit a comprehensive understanding of all operational procedures and policies relevant to the club.
  • Effectively communicate and enforce club policies among staff.
  • Foster a collaborative team environment that promotes productivity.
  • Demonstrate sound decision-making abilities.
  • Recruit and onboard high-caliber staff members.
Sales and Revenue Management
  • Lead, motivate, and manage the team effectively.
  • Achieve targeted sales objectives.
  • Drive revenue growth through employee motivation and leadership.
  • Implement and support company initiatives and promotions to generate new sales leads for optimal membership growth.
  • Ensure proper tracking of leads and sales-related activities.
  • Communicate promotions effectively to the team and relevant staff.
  • Encourage ongoing prospecting for new members.
  • Review sales-related communications for effectiveness and accuracy.
  • Ensure staff possesses comprehensive knowledge of club programs and facilities.
  • Emphasize community involvement and partnerships.
Operational Oversight
  • Coordinate with club support functions including Fitness, Sales and Marketing, Accounting, and IT.
  • Address personnel-related issues following club procedures.
  • Resolve member concerns promptly and tactfully in accordance with club policies.
  • Promote a professional and inviting atmosphere that enhances member service quality.
  • Ensure the club adheres to cleanliness, maintenance, safety, and security standards.
  • Conduct regular inspections of the club with the Maintenance Manager and communicate findings to relevant staff.
  • Ensure timely repairs of visible maintenance issues and proper signage is displayed.
  • Reinforce the idea that cleanliness is a shared responsibility among all staff.
  • Maintain an adequate inventory of maintenance supplies.
  • Track completion of operational checklists and logs.
  • Assist with payroll processing and approvals.
Financial Management
  • Demonstrate understanding of budgeting and financial statements.
  • Establish controls for expenses and procurement of club supplies.
  • Maintain expenses within budgetary limits.
  • Effectively communicate variances in financial performance.
Leadership and Motivation
  • Serve as a role model for team members.
  • Facilitate effective communication through regular meetings with key personnel.
  • Create an inspiring environment that encourages open feedback from employees.
  • Support and develop department heads.
Revenue Generation
  • Demonstrate ability to drive revenue from profit centers such as personal training and retail.
  • Monitor member check-ins to enhance revenue and collections.
  • Show capability to increase revenue per member.
Meetings:
  • Conduct regular departmental meetings
  • Facilitate employee training sessions
  • Hold daily brief meetings with club staff
  • Participate in weekly management meetings
  • Conduct annual performance evaluations
Accountabilities:
  • Implement company programs to generate new sales leads.
  • Manage payroll and administrative expenses to meet financial goals.
  • Ensure club standards for cleanliness, maintenance, and safety are met.
  • Stay informed about key competitors.
  • Conduct frequent walk-throughs of the facility.
Performance Metrics:
  • Successful management of financial goals.
  • Maintain high standards of cleanliness and customer service.
  • Exhibit professionalism by leading by example.
  • Ensure membership retention.
  • Complete assigned tasks and projects in a timely manner.
  • Adhere to all policies and procedures.
Note:
This description may be subject to change or modification at any time.

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