Principal Production Operations Engineer

2 weeks ago

Cary, North Carolina, United States Deutsche Bank Full time
Job ID:R Full/Part-Time: Full-time Regular/Temporary: Regular Listed: Location: Cary

Position Overview

Job Title Senior Production Support Engineer

Corporate Title Vice President

Location Cary, NC

About Us

Deutsche Bank is a pivotal player in the technology landscape, crafting applications for critical business functions. Our Technologists spearhead Cloud, Cyber, and business technology strategies while fostering a dynamic, hands-on engineering culture. We prioritize continuous learning and offer various avenues for professional development. Our flexible work approach acknowledges the significant changes in work dynamics.

Role Summary

The Production Support Engineer collaborates across various roles and teams to deliver Information Technology (IT) services to the organization, executing the vision of their function. In this role, you will assist in diagnosing and resolving complex incidents, leveraging your knowledge of diverse technology domains. You will identify opportunities to enhance IT designs and provide governance across all relevant IT platforms, offering technical expertise in outage coordination and delivering recommendations for IT problem resolution. Additionally, you will adopt a Continuous Service Improvement mindset to enhance efficiencies and streamline support operations, ultimately reducing risk and enhancing system availability.

What We Provide
  • A diverse and inclusive workplace that values change, innovation, and teamwork
  • A hybrid work model allowing for a blend of in-office and remote work, along with generous vacation and personal days
  • Employee Resource Groups fostering an inclusive environment and community engagement; Access to a robust network of Communities of Practice connecting you with like-minded colleagues
  • Competitive compensation packages inclusive of health and wellness benefits, retirement plans, parental leave, and family support benefits
  • Educational resources, matching gift programs, and volunteer opportunities
Your Responsibilities
  • Support, maintain, and enhance operational environments for multiple applications through technical and business data monitoring, incident management, engineering, automation, change management, and application onboarding. Conduct post-incident reviews for major events
  • Serve as an escalation point for user issues and requests, reporting significant incidents to senior management
  • Develop solutions to minimize manual tasks and mitigate risks through automation (utilizing tools such as Ansible, Control-M, and other orchestration tools) and coding (e.g., scripting, enhancing existing application code)
  • Create and oversee Operational Level Agreements (OLAs) and Service Level Agreements (SLAs), maintaining thorough documentation
  • Facilitate coordination among various technology and business teams during significant change initiatives and major incidents
Your Leadership Role
  • Establish and nurture effective relationships with stakeholders, developers, infrastructure partners, and vendors
  • Identify and recommend continuous improvements to applications in collaboration with development teams, ensuring secure and compliant IT facilities for system operations
  • Enhance and implement business continuity plans
Essential Skills
  • Proven experience in application support, preferably within the financial sector
  • Familiarity with monitoring and scheduling tools, such as Geneos, New Relic, Control-M, Autosys
  • Proficiency in Unix, Oracle, Java, as well as scripting languages (Bash, Python, etc.) and automation tools (e.g., Ansible)
  • Exceptional written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences and senior stakeholders
  • Knowledge of cloud platforms (Azure, AWS, Google Cloud Platform, Oracle Cloud) is preferred but not mandatory
Additional Skills for Success
  • Degree in a quantitative field (additional financial or technical qualifications are advantageous) and ITIL foundation certification (or equivalent)
  • Access to coaching and support from experts within your team
  • A culture of continuous learning to support career advancement
  • Experience working across regions, countries, and time zones, engaging with diverse cultures and technical skills
  • Comprehensive understanding of various business processes and regulatory requirements
Expectations

It is anticipated that employees in this role will work in accordance with the organization's hybrid working model.

Deutsche Bank is committed to providing reasonable accommodations to candidates and employees with verified needs based on disability and/or religion.

Commitment to Diversity

We believe that talent exists in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We strive to create a work environment where everyone can be authentic and feel a sense of belonging.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Benefits

At Deutsche Bank, we recognize that our benefits significantly impact our colleagues. We focus on providing benefits and perks that empower our colleagues to live authentically and be their true selves at every life stage. We offer access to physical, emotional, and financial wellness benefits to ensure our colleagues remain financially secure and maintain a healthy work-life balance.

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