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Principal Process Improvement Analyst

2 months ago

Norristown, Pennsylvania, United States PJM Inc Full time
Flexible Work Arrangement - Hybrid

The Senior Process Engineering Lead plays a crucial role in partnering with various business units within ITS and its external collaborators to assess the functionality of existing processes, pinpoint areas for enhancement, innovate new methodologies, and spearhead the execution of these processes. This position is also tasked with refining cost and time efficiencies to bolster the effectiveness of operations, uncovering automation prospects, and proposing inventive solutions to meet targeted outcomes.

Key Responsibilities:
  • Conducting thorough reviews of process efficiency and offering actionable recommendations for enhancement.
  • Managing process change initiatives effectively.
  • Creating and monitoring process metrics to ensure compliance with expected results.
  • Engaging in resource acquisition through active participation in ITS planning activities.
  • Overseeing projects and initiatives essential for the evolution and enhancement of operational tools.
  • Collaborating with and guiding process owners and stakeholders to implement necessary changes.

Work Environment:
PJM has adopted a flexible work approach that balances remote work with in-office attendance, referred to as Flex First. While remote work is an option, it is subject to the discretion of the Manager of ITS Process Engineering and Innovation.

Essential Functions:
  • Formulating strategies for process improvement.
  • Assisting the project management team and departmental leadership in crafting work plans, which encompass scope, milestones, schedules, resources, and deliverables. Opportunities for project management or coordination may arise based on availability and interest.
  • Engaging with leaders to gain insights into their business units and developing a comprehensive understanding of their functions and processes.
  • Addressing business requests, including reporting, through data analysis and management.
  • Establishing and tracking requirements, KPIs, and other process metrics.
  • Developing value propositions while identifying potential risks and opportunities.
  • Coordinating project, maintenance, and release activities within the department or project team.
  • Identifying, documenting, tracking, and resolving process-related issues in collaboration with owners.
  • Regularly preparing status reports regarding team progress and capacity metrics.
  • Researching and staying informed about emerging technologies, solutions, and trends, and presenting their benefits to stakeholders.
  • Coordinating change management and release schedules as necessary.
  • Ensuring that appropriate controls are applied to work efforts, including security requirements, to guarantee the efficient delivery of robust and effective business solutions.

Qualifications & Characteristics:
Required:

• Bachelor’s degree in Computer Science, Business Administration, or equivalent professional experience.
• A minimum of 10 years of relevant work experience, including:
  • Ability to manage multiple initiatives concurrently.
  • Expertise in quantitative and qualitative analysis.
  • Strong emotional intelligence.
  • Effective collaboration techniques with a customer-centric focus.
  • Experience working with internal and external auditors.
  • Proven ability to produce high-quality work with meticulous attention to detail.
  • Proficiency in Microsoft Office Suite (MS-Word, MS-Excel, and MS-PowerPoint).

Preferred:
  • MBA in Business Administration.
  • Familiarity with PJM operations, markets, and planning functions.