Healthcare Service Coordinator

2 weeks ago


Yucaipa, California, United States Optum Full time
About Optum:
Optum is a global leader in healthcare delivery, leveraging technology to enhance the well-being of millions. Our mission is to improve health outcomes by connecting individuals with essential care, pharmacy benefits, data, and resources.

At Optum, we foster a culture of diversity and inclusion, supported by talented colleagues, comprehensive benefits, and opportunities for career advancement. Join us in making a significant impact on the communities we serve and help us promote health equity on a global scale.


Role Overview:
The Healthcare Service Coordinator plays a vital role in delivering patient-focused services within a clinical or administrative environment. This position encompasses a range of clerical and administrative responsibilities related to patient care, including welcoming and registering patients, managing phone inquiries, processing payments, and handling various front office tasks in a dynamic, customer-centric clinical setting.

Key Responsibilities:
  • Address patient inquiries both in-person and via phone.
  • Welcome patients and establish rapport to ensure a positive experience.
  • Collect payments from patients efficiently.
  • Conduct follow-up calls to patients post-procedures or visits to identify and address care gaps.
  • Assist patients in completing necessary documentation, such as health history and insurance forms.
  • Connect patients with external resources to encourage self-care.
  • Support the implementation of individualized patient care plans.
  • Collaborate with patients to identify needs and adjust care plans as necessary.
  • Coordinate services and case management for non-urgent cases.
  • Utilize knowledge and skills to manage daily activities effectively.
  • Independently resolve routine issues while seeking guidance for more complex challenges.
  • Prioritize and organize tasks to meet deadlines.
  • Work collaboratively with team members.
  • Maintain security protocols and manage sensitive patient interactions.
  • Communicate essential healthcare information regarding advanced directives and treatment options.
  • Clarify details related to patient care transitions and insurance coverage.

Why Choose Optum?
Optum offers a competitive compensation package, comprehensive benefits, and a supportive management team dedicated to your success. Our offerings include:
  • Accrued Paid Time Off and 8 Paid Holidays.
  • Flexible Medical Plan options with Health Spending Accounts.
  • Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage.
  • 401(k) Savings Plan and Employee Stock Purchase Plan.
  • Education Reimbursement and Employee Discounts.
  • Employee Assistance and Referral Bonus Programs.

At Optum, we recognize and reward your performance in an environment that challenges you while providing clear guidance for success and opportunities for professional growth.


Qualifications:
  • High School Diploma or GED.
  • Minimum of 1 year of experience in a healthcare office setting.
  • Intermediate proficiency in Microsoft Office.
  • Willingness to travel as needed.

Preferred Qualifications:
  • Experience in a customer service role.

Diversity and Inclusion:
Optum is an Equal Employment Opportunity/Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe everyone deserves the opportunity to live their healthiest life, and we strive to address health disparities and improve health outcomes for all.

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