House Car Attendant
3 weeks ago
At Regent Santa Monica Beach, we're redefining the concept of luxury hospitality. Our resort, located in the heart of Santa Monica, offers a unique blend of serenity and decadence, perfect for discerning guests. As a House Car Chauffeur, you'll be an integral part of our team, ensuring that every guest experience is nothing short of exceptional.
Job Summary:
As a House Car Chauffeur, you will be entrusted with creating a seamless journey for our distinguished guests. Your role is more than just transportation – it's about embodying the highest standards of hospitality, ensuring each arrival and departure is a flawless experience that reflects our commitment to luxury and service excellence.
Responsibilities:
- Embody Regent's Service Philosophy: Reflect our dedication to luxury through your impeccable service and professional demeanor, showcasing the refined style and people attributes that define our brand.
- Exceed Expectations with Every Greeting: Welcome each guest with genuine warmth and professionalism, aiming to surpass their expectations from the moment they arrive until their departure.
- Tailored Arrival Experience: Personalize each welcome, acknowledging returning guests, VIPs, and One Rewards loyalty members, ensuring a distinguished greeting for every arrival.
- Seamless Transitions: Assist with luggage handling and ensure an effortless transition into the resort, setting the tone for an exceptional stay.
- In-depth Knowledge of the Area: Maintain a deep understanding of the resort's offerings, as well as local attractions, providing guests with accurate recommendations and insights.
- Cross-Department Communication: Work closely with other departments to ensure guest requests are met promptly, contributing to a cohesive guest experience.
- Review and Anticipate Needs: Thoroughly review arrival and departure reports, allowing you to engage meaningfully with each guest.
- Coordinate Seamless Arrivals: Communicate guest arrivals to front-of-house colleagues, facilitating smooth room escorts and a seamless handover.
- Collaborate for Excellence: Partner with the valet and Guest Services team to deliver an exceptional arrival and departure experience, leaving a lasting impression on each guest.
- Engage with Elegance: Interact with guests in a friendly, natural, and refined manner, using their names thoughtfully to maintain a warm yet professional rapport.
- Coordinate with the Concierge: Work closely with the Concierge to arrange transportation needs for in-house guests, ensuring a seamless experience.
- Maintain the Highest Standards for the Vehicle: Ensure the vehicle is maintained in pristine condition, both inside and out. The exterior should be polished to a shine, while the interior remains clean, tidy, and free of any odors.
Requirements:
- Proven Chauffer experience or a similar role, preferably in a luxury hotel or high-end establishment.
- Exceptional interpersonal and communication skills.
- Impeccable grooming and presentation.
- Carrying, pushing, or lifting items weighing up to 100 lbs.
- Ability to stand, stoop, and bend repetitively.
- Attention to detail and a commitment to delivering exceptional service.
- Willingness to assist in other areas when necessary and reasonably requested.
- Flexible schedule, able to work evenings, weekends, and holidays.
About IHG:
We're a global hospitality company, dedicated to providing exceptional guest experiences. Our team members are the heart of our brand, and we're committed to offering a competitive financial and benefits package, including healthcare support, dental, vision, disability, and life insurance support, as well as a matching 401(k) plan. Join us, and you'll become part of a global family that values diversity, inclusivity, and opportunity.
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