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Client Service Representative

2 months ago

Port Orchard, Washington, United States Umpqua Bank Full time
About the Role:

This position plays a vital role in providing exceptional banking experiences to our customers by building relationships and offering appropriate products and services.

  • Processes a variety of customer account transactions quickly, accurately, and confidentially.
  • Performs cash handling functions, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and balancing cash drawers.
  • Develops basic knowledge of new and existing products and services to identify and offer suitable solutions to customers.
  • Secures against loss by ensuring safekeeping of money in cash drawers and prompt accounting or transfer of funds.
  • Identifies and reports fraudulent activity.
  • Supports daily tasks that maintain the integrity of the branch, including balancing ATMs, processing night drops, and monitoring lobby rate sheets and brochures.
  • Focuses on referral goals for the branch by identifying and referring basic bank products to the appropriate business partner.
  • Provides an extraordinary customer experience.
About You:

We're looking for a highly motivated and organized individual with excellent communication skills to join our team.

  • High School Diploma or GED required.
  • Some experience in customer service is preferred.
  • Bilingual skills are a plus.
  • Ability to work in a fast-paced, cash handling environment.
  • Maintain a professional demeanor at all times.
  • Strong organizational and time management skills.
  • Ability to work effectively as part of a team.
  • Ability to pass Client Service Specialist training programs.
Workstyle:

This role is fully onsite.

Our Benefits:

We offer a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $18.00-$22.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors, including job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation.

We offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.