Medical Office Supervisor

3 weeks ago

Seattle, Washington, United States Sound Pain Alliance Full time
Job Summary

At Sound Pain Alliance, we are seeking a highly organized and experienced Lead Medical Receptionist to oversee the daily operations of our front desk and manage a team of receptionists.

This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Supervise and Train Front Desk Staff: Ensure high-quality patient service by supervising and training front desk staff.
  • Manage Appointment Scheduling: Manage appointment scheduling, patient check-ins, and check-outs to ensure seamless patient flow.
  • Handle Patient Inquiries: Handle patient inquiries and resolve any issues or complaints in a professional and courteous manner.
  • Maintain Accurate Patient Records: Maintain accurate patient records and ensure confidentiality.
  • Coordinate with Medical Staff: Coordinate with medical staff to optimize patient flow and office efficiency.
  • Monitor and Order Office Supplies: Monitor and order office supplies as needed to maintain a well-stocked front desk.
  • Ensure Compliance: Ensure compliance with healthcare regulations and office policies.
  • Cover the Front Desk: Cover the front desk in the event of callouts and vacations to ensure continuous patient service.
Qualifications:
  • Education: High school diploma or equivalent; additional certification in healthcare administration is a plus.
  • Experience: Minimum of 3 years of experience as a medical receptionist or in a similar role.
  • Leadership Skills: Strong leadership and team management skills to supervise and train front desk staff.
  • Communication Skills: Excellent communication and interpersonal skills to handle patient inquiries and resolve issues.
  • Technical Skills: Proficiency in medical office software and electronic health records (EHR) systems, including eClinicalworks experience.
  • Discretion: Ability to handle sensitive information with discretion.
  • Organizational Skills: Strong organizational skills and attention to detail to maintain accurate patient records and ensure compliance.
  • Reliability: Reliable transportation with ability to travel between clinics.
Benefits:
  • Health Insurance: Health, dental, and vision insurance.
  • Paid Time Off: Paid time off and holidays.

Compensation: $23.00 to $25.00 an hour depending on experience.

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