Senior Product Manager

3 days ago

San Ramon, California, United States Dialpad Full time
About Dialpad

Dialpad is a pioneering company that has revolutionized the customer communications platform with its AI-powered technology. As a secure foundation for all Dialpad products, this platform brings all conversations together in one place, enabling businesses to unlock the power of AI and drive growth.

About the Role

We are seeking a Senior Product Manager to join our dynamic Product Management team with a focus on Integrations. In this role, you will be instrumental in driving the vision and execution of integration strategies that enhance our suite of AI-driven products, including the AI Contact Center and AI Sales solutions.

Your Responsibilities
  • Develop deep product knowledge and become an expert in Dialpad's core products and integrations.
  • Cross-functional collaboration with Engineering, Design, Sales, and Marketing teams to define and prioritize integration requirements and timelines.
  • Create and manage a comprehensive roadmap for integrations, coordinating release schedules across multiple teams to align with business objectives.
  • Engage with customers to gather feedback, assess integration needs, and translate those insights into actionable plans.
  • Identify gaps in existing integration frameworks and develop solutions to enhance product functionality and user experience.
  • Implement metrics and KPIs to measure the performance of integrations, defining success and improvement strategies based on data analysis and customer feedback.
  • Lead the planning, execution, and launch of new integrations, ensuring all cross-functional teams are informed, aligned, and supportive throughout the process.
  • Collaborate with Product Marketing to develop and execute effective strategies for communicating integration features and benefits to prospects and customers.
Requirements
  • Bachelor's Degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
  • Proven experience as a Product Manager with 5+ years in product management, with a focus on integrations preferred.
  • Strong understanding of APIs, third-party integrations, and software development lifecycle.
  • Experience in B2B environments, ideally within CCaaS, UCaaS, or CRM spaces.
  • Excellent analytical skills with the ability to interpret data and make data-driven decisions.
  • Strong organizational and project management skills, with a knack for leading cross-functional initiatives.
  • Superior communication skills, both written and verbal, with the ability to influence and collaborate with diverse teams and stakeholders.
What We Offer

Dialpad offers a competitive salary, stock options, and a comprehensive benefits package, including flexible time off, medical, dental, and vision plans, and a monthly stipend for cell phone and internet bills. We also offer reimbursement for expenses related to professional development and a robust internal learning and development program focused on the success of our employees.

We are an equal-opportunity employer and are dedicated to building an inclusive and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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