Guest Service Team Lead

6 days ago


Pittsfield, Massachusetts, United States Global Partners Full time

About Global Partners LP

We are a leading independent owner, supplier, and operator of gasoline stations and convenience stores in the Northeast. Our company is a midstream logistics and marketing company that owns, controls, or has access to one of the largest terminal networks of petroleum products and renewable fuels in the region.

Job Summary

The Guest Service Supervisor is responsible for overseeing store operations and personnel in the absence of the store manager and assistant manager. This role ensures that company policies and procedures are followed, while delivering exceptional customer service, store safety, and appearance.

Key Responsibilities

  • Ensure a high-quality customer experience by providing excellent service and resolving customer complaints in a timely and professional manner.
  • Supervise and direct employees to ensure they are meeting customer service standards and store appearance expectations.
  • Conduct daily store walks to ensure store safety and appearance standards are met.
  • Review and analyze sales data and customer feedback to identify areas for improvement.
  • Develop and implement strategies to increase customer satisfaction and loyalty.
  • Collaborate with the store manager and assistant manager to achieve business objectives and goals.
  • Maintain accurate records and reports, including sales data, customer feedback, and employee performance.
  • Perform other duties as assigned by the store manager or assistant manager.

Requirements

  • High school diploma or equivalent required.
  • Ability to work unsupervised and make decisions in a fast-paced environment.
  • Flexibility to work weekend, holiday, and evening shifts.
  • Reliable transportation and a valid driver's license.
  • Ability to communicate effectively with employees and customers.
  • Ability to lift up to 50 pounds and stand for long periods.

Global Partners LP is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive work environment that values and respects all employees. We do not discriminate against any individual based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, or any other protected characteristic.



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