Lash Lounge Customer Experience Manager

2 weeks ago


Ann Arbor, Michigan, United States The Lash Lounge Ann Arbor - Washtenaw and Platt Full time

About Us

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The Lash Lounge Ann Arbor - Washtenaw and Platt is a premier salon for Lash Extensions with over 100 locations in the United States. Our mission is to create a warm and inviting atmosphere while focusing on the health and care of our guests' natural lashes.

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Job Overview

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We are seeking a highly motivated and experienced Front Desk Associate to join our team. As a key member of our staff, you will be responsible for providing an excellent customer experience, selling memberships, and cultivating a positive work environment. Your focus will be on driving sales growth, building relationships with our guests, and maintaining a clean and inviting salon environment.

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Responsibilities

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  • Manage membership sales and retail sales to meet or exceed targets">
  • Greet visitors and provide exceptional customer service">
  • Book appointments in person or by phone">
  • Contribute to group operations, such as inventory maintenance">
  • Maintain a clean and welcoming environment">
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Requirements

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  • 1+ years customer service or retail sales experience">
  • Strong attention to detail">
  • Ability to multitask in a fast-paced environment">
  • Ability to work some weekends and evenings">
  • Experience with MindBody Software is a plus">
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Benefits

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  • Hourly wage: $15-$18 per hour (commensurate with experience) + commissions on sales">
  • Growth opportunities within the company">
  • Free lash extensions and all other salon services">
  • Discounts on retail products">
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Estimated Salary Range: $35,000 - $45,000 per year



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