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Customer Service Technician
2 months ago
BrightSpeed is seeking a highly skilled Customer Service Technician to join our team. As a key member of our operations team, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment. You will also be responsible for maintaining and repairing outside plant facilities within assigned geographic service areas.
Key Responsibilities- Network Installation and Maintenance: Install, maintain, and troubleshoot high-speed internet, video, and voice networks, including associated wiring and equipment.
- Outside Plant Maintenance: Maintain and repair outside plant facilities, including climbing poles, using shovels and picks to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables.
- Safety and Compliance: Observe all safety rules and regulations, and ensure compliance with company policies and procedures.
- Customer Interaction: Interact with customers in a professional and courteous manner, providing excellent customer service and resolving issues in a timely and efficient manner.
- Team Collaboration: Collaborate with other technical personnel to perform duties, and assist in the performance of other technical tasks as needed.
- Education: High school diploma or equivalent required.
- Technical Skills: Ability to distinguish colors on facilities, ability to handle 28-foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.), basic computer skills including MS Office applications.
- Physical Demands: Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes), ability to work aloft (e.g. ladder), ability to work outside in all weather conditions and at various hours of the day/night.
- Soft Skills: Positive and professional appearance and demeanor, accountability and dependability, teamwork, active listening, and active learning.
- Experience: Prior experience as a customer-facing telecom operations technician, basic electricity training/certification or documented equivalent work experience, ADSL installation/repair experience (self/full installs).
- Certifications: A+/Net+ certified.
BrightSpeed offers a competitive salary range up to $64,000, comprehensive benefits, and a comprehensive benefit program, including competitive medical, dental, vision, and life insurance, an employee assistance program, a 401K plan with company match, and a host of voluntary benefits. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At BrightSpeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because BrightSpeed recognizes the value of finding the best talent for the job, wherever they may be.
