Network Operations Specialist

1 week ago

Little Rock, Arkansas, United States Cai Full time

Cai Seeks Systems Administrator

We are seeking a highly skilled Systems Administrator to join our team at Cai. As a key member of our IT department, you will be responsible for managing and maintaining our computer systems and networks, ensuring seamless communication and operational efficiency.

The ideal candidate will have a proven track record in system support or a related technical support role (minimum 3 years) and be looking for their next career move. This is an excellent opportunity to take your skills to the next level and contribute to the growth and success of our organization.

Job Responsibilities:

  • Network Management: Enter and manage radio information within the network to activate radios effectively.
  • User Records: Maintain precise records of user information for operational integrity.
  • Process Compliance: Execute tasks in compliance with ADEM and AWIN processes.
  • Customer Service: Address user issues by providing timely and accurate responses to questions and requests.
  • Troubleshooting: Handle incoming telephone calls and emails from internal and external customers regarding system-related problems.
  • Security: Ensure client confidentiality and operation protection by keeping sensitive information secure.
  • Team Collaboration: Play a collaborative role in team efforts to achieve departmental and organizational goals.

Requirements:

  • Minimum 3 years of experience as a Technical Help Desk Support Analyst.
  • Minimum 3 years of experience with IT security practices and protocols.
  • Minimum 3 years of experience in logging and documenting technical problems and issues.
  • Minimum 3 years of experience working independently and as part of a team.
  • Prior experience in an environment that required lifting at least 50 lbs.
  • Exceptional customer service orientation with a proactive approach to problem-solving.
  • Strong communication and interpersonal skills, with the ability to convey technical information to non-technical individuals.
  • Clear and effective communication via telephone and email.
  • Keen attention to detail with the ability to manage and prioritize tasks efficiently.
  • In-depth technical knowledge of computer systems, hardware, software, and networks.
  • Strong troubleshooting skills with a systematic approach to resolving issues.
  • Superior organizational and time management skills.
  • Ability to work autonomously and collaboratively as part of a diverse team.
  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Proven experience in system support or a related technical support role (minimum 3 years).

Estimated Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications.

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