Leasing and Community Specialist

4 weeks ago


Westminster, California, United States Maiker Housing Partners Full time
Job Summary

The Leasing Specialist plays a crucial role in the success of Maiker Housing Partners by performing various leasing and management tasks. Key responsibilities include marketing and leasing activities, customer service, member management, regulatory compliance, and program documentation.

Key Responsibilities

  • Consistently apply Fair Housing Standards to day-to-day activities
  • Greet prospective residents and provide tours of the community and available units
  • Book leasing appointments, complete and enter the guest card into Yardi
  • Display strong closing ratio of 30-50%
  • Complete and file all necessary leasing documents, prepare necessary paperwork for move-in
  • Submit needed documentation to Compliance vendor for approval prior to move-in or renewal
  • Ensure all utility transfers have been made
  • Collect all necessary funds prior to move-in
  • Perform the functions of an Assistant Manager in their absence or in a two-person office


Day-to-Day Job Duties

  • Answer incoming phone calls and emails promptly and accurately
  • Collect rent and other monies due
  • Perform lease renewal activity
  • Administer portions of the work order process, record calls, enter information, and close work orders in the Yardi system
  • Attend seminars, meetings, training sessions, and other identified activities
  • Plan and implement member events and office themes
  • Travel as deemed necessary


Qualifications

  • 1 year certificate from college or technical school, or 3-6 months related experience and/or training
  • Working knowledge of Yardi Property Management software
  • Proficient with MS Office including Word, Excel, and Outlook
  • Bilingual in Spanish/English preferred


Knowledge and Skills

  • Excellent listening, verbal, and written communication skills
  • Excellent customer service skills
  • Strong sales skills: identifies and sells to customer needs, delivers effective presentations, negotiates well, uses closing skills appropriately
  • Translates product features to benefits, understands and responds to the competition, applies market knowledge
  • Detailed, accurate, and consistently meets deadlines
  • Demonstrates strong mathematical skills including fractions, percentages, decimals, and ratios
  • Understands and interprets technical procedures and governmental regulations
  • Deals effectively with problems involving several concrete variables in standardized situations
  • Flexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needs


Physical Requirements and Working Conditions

  • Regular computer use throughout the day, ability to sit for lengthy periods of time
  • Stand and walk on hard surfaces, and go up and down stairs
  • Lift/push/pull/carry various objects of 10-30 lbs. frequently and 30-50 lbs. occasionally
  • Reach to shoulder level and above, and bend at the hips and knees
  • Duties of the job expose the employee to outdoor weather conditions on a regular basis
  • Ability to talk and hear
  • The noise level in the work environment is usually moderate

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