Hotel Guest Services Representative

14 hours ago


Mahwah, New Jersey, United States Anna Hospitality, LLC Full time

Job Summary:


We are seeking a motivated and detail-oriented Hotel Guest Services Representative to join our team at Anna Hospitality, LLC. This individual will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth check-in and check-out process.



Key Responsibilities:



  • Greet and welcome guests in a friendly and professional manner
  • Process room reservations and assignments
  • Handle check-ins and check-outs efficiently and accurately
  • Respond to guest inquiries and resolve issues in a timely manner
  • Maintain a clean and organized work area, adhering to company standards


Requirements:



  • High School diploma or equivalent required; College course work in related field helpful
  • Previous experience in a hotel or hospitality setting preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask, prioritize tasks, and manage time effectively
  • Knowledge of basic arithmetic functions and financial data
  • Familiarity with hotel operations, policies, and procedures
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays
  • Strong problem-solving and analytical skills


Benefits:



  • Competitive hourly rate: $18-$22 per hour (estimated salary: $37,440 - $45,760 per year)
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life insurance
  • Paid time off


About Us:


Anna Hospitality, LLC is a global leader in third-party hotel management, with over 1,550 hotels across 22 countries. We pride ourselves on delivering exceptional results and creating an enjoyable work environment for our associates. Join our team and discover the world of possibility



Earn up to $45,760 per year


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