Senior Console Operator

22 hours ago


Mahwah, New Jersey, United States Rider Solution Full time

Job Summary
At Rider Solution, we are looking for a highly skilled Senior Console Operator to join our team. As a key member of our operations team, you will be responsible for monitoring and responding to events on consoles and troubleshooting and resolving mainframe and production control incidents. You will work closely with our Information Services (I.S.) Help Desk representatives and support teams to assist with resolving incidents and events.

Responsibilities
- Monitor the production environment for alerts and provide incident support, including communications, trending, and tracking.
- Document incidents with appropriate detail in the trouble ticketing system.
- Interact with I.S. teams and infrastructure vendors to resolve issues.
- Administer and support basic change control.
- Work under general supervision and select from written instructions and established procedures to accomplish assigned tasks.

Requirements
- Bachelor's degree in computer science or equivalent.
- Experience in mainframe and production control environments.
- Strong analytical and problem-solving skills.
- Effective written and verbal communication skills.
- Proficiency with Transmission Control Protocol/Internet Protocol (TCP/IP), Time Sharing Option (TSO), Multiple Virtual Storage (MVS)/Job Control Language (JCL), and Multiple Virtual Storage (MVS)/Virtual Telecommunications Access Method (VTAM).


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