Medical Care Coordinator

4 weeks ago

Atlanta, Georgia, United States ChenMed Full time

We're changing lives every day at ChenMed, a family-owned and physician-led healthcare provider. Our unique approach allows us to improve the health and well-being of the populations we serve.

Job Summary:

The Care Promoter 1, Early Embrace is an unlicensed medical professional who performs routine administrative and clinical tasks to keep our medical centers running smoothly. This role is an integral member of a Physician-lead Care Team that provides excellent and comprehensive primary care for a specific population of patients.

Key Responsibilities:

  • Measures and records patient vital signs; records patient interview and medical history.
  • Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel.
  • Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.
  • Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.
  • Perform non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests.
  • Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision.
  • Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.
  • Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
  • Upon physician approval and authorization, calls in prescriptions to the pharmacy.
  • Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct.
  • Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls.

Requirements:

  • Good business acumen and acuity
  • Sound knowledge and understanding of general medical assistant functions, practices, processes, procedures, techniques and methods
  • Knowledge of medical products, terminology, services, standards, policies and procedures
  • Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families
  • Exceptional oral and written communication skills, time management skills and organizational skills
  • Skilled in basic phone and computer operation
  • Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders
  • Mindset focused on resolving problems for patients and achieving team goals
  • Must be detail-oriented to ensure accuracy of reports and data
  • Ability to maintain effective and organized systems to ensure timely patient flow
  • Ability to act calmly in busy or stressful situations
  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
  • Ability and willingness to travel locally, regionally and nationwide up to 10% of the time; flexible to work weekends as needed
  • Spoken and written fluency in English; bilingual (Spanish/Creole) a plus

Education and Experience Criteria:

  • High school diploma or equivalent education (GED) required
  • Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e., foreign-trained physician, paramedic, etc.) required
  • A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician or similar in a hospital, medical clinic or comparable environment OR documented clinical rotation training can be substituted for work experience
  • Experience working with geriatric patients is a plus
  • EMR system experience preferred
  • Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment

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