Medical Office Coordinator
3 weeks ago
Patient Service Representative Job Description
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Piedmont Urgent Care Defunct. As the first point of contact between patients and clinical staff, this role plays a vital part in ensuring a positive experience for our patients.
Key Responsibilities:
- Patient Check-in and Insurance Verification: Analyze health insurance benefits, verify insurance eligibility, and relay relevant information regarding payment policies and billing/collection processes.
- Front Office Duties: Maintain the readiness of the reception area, perform clerical tasks, and adhere to established policies and procedures.
- Financial Responsibility: Determine and collect each patient's financial responsibility.
- Support for Physicians and Office Operations: Assist the practice manager and other staff as required, provide overall support for Physicians and office operations, and obtain and document patient history.
- Regulatory Compliance: Understand and enforce standard healthcare regulatory requirements, collect and maintain all patient and business documents while maintaining confidentiality, and perform office procedures including all general administrative duties.
Minimum Qualifications:
- Education: High school diploma or equivalent.
- Experience: Prefer at least one year experience in a medical office or emergency room setting. Urgent care experience preferred, but not required.
- Schedule: Ability to work 8am to 8pm 3 days/week, rotating weekends and holidays.
- Skills: Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.
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