Executive Director of IS Applications

6 days ago

Anchorage, Alaska, United States Providence Health & Service Full time
Job Summary

The Executive Director of IS Applications will provide leadership and direction to the IS Applications team, ensuring the successful delivery of IS projects and programs. This role will be responsible for planning, managing, and administering the portfolio of initiatives, including resource planning, vendor management, and budget management.

Key Responsibilities
  • Maintain relationships with key business partners and senior leaders to leverage best practices and evaluate emerging strategies and technologies.
  • Support service delivery models for core application functions by defining, delivering, and improving services for the enterprise and its caregivers.
  • Ensure the Epic applications division supports IS services and systems effectively, and partners with business and clinical leadership to meet organizational objectives and strategic goals.
  • Develop and implement project delivery models for IS, where the IS organization is a trusted adviser in defining, delivering, and improving services for the enterprise and its customers.
  • Support strategic planning processes, including project road mapping, prioritization, and budgeting.
  • Manage customer expectations regarding the success of Information Services strategies and projects, ensuring measurable outcomes are defined and reported for each strategy or project.
  • Responsible for working with key stakeholders, including executives, senior leaders, and customers, to identify and deliver technical solutions that are effective and user-friendly, and support strategic initiatives, business, and clinical outcomes.
  • Ensure the performance of applications and evaluates the performance of services on the basis of specific KPIs.
  • Manage budgeting and expenditures for applications, staff, and services within a defined span of control.
  • Direct and oversee compliance with policies and procedures for applications that impact all of PSJH.
  • Attract, hire, train, motivate, retain, and develop a team of first-rate professionals to perform the responsibilities of applications management.
  • Maintain internal operations to meet or exceed Service Level Agreements, Operating Level Agreements, and associated KPIs.
  • Responsible for coordinating and facilitating teamwork with multidisciplinary groups, building and reaching consensus, and agreeing upon a course of action where there are multiple perspectives.
  • As appropriate, manage and/or escalate critical issues, problems, or delays in production, projects, or other initiatives.
Qualifications
  • Bachelor's Degree in Computer Science, Business Management, Information Services, or equivalent education/experience.
  • Master's Degree in Computer Science, Business Management, Information Services, or equivalent education/experience (preferred).
  • Some application suites require advanced application certification as demonstrated by a current application software certification requirement (i.e., Epic).
  • Epic Certification (preferred).
  • 10 or more years of closely related experience.
  • 10 or more years of Information Services leadership experience.
  • 5 years of working in a healthcare environment.
  • 3 years of leadership in an IS Application environment.
  • Demonstrated analytical skills.
  • Strong verbal communication and listening skills.
  • Builds and manages effective teams.
  • Ability to influence internal/external constituents.
  • Ability to drive multiple projects to completion.
  • Demonstrated ability to effectively manage multi-disciplinary groups and to accomplish work through subordinate leadership levels, or high-level individual contributors.
  • Ability to understand customer business needs, objectives, and culture, while understanding their impact to PH&S organizational objectives, mission, and core values.
  • Ability to balance multiple priorities and information needs across functional programs, facilities, and regions, as well as to organize short-term and long-term responsibilities in response to changing demands.
  • Demonstrated ability to effectively manage Epic supportive information technology efficiently and cost-effectively in a large and complex organization.
  • Ability to rapidly summarize complex information and present to others.
  • Exceptional planning and organizing capabilities.
  • Demonstrated ability to collaborate and communicate openly to build relationships, teams, and talent to meet the needs of Providence St. Joseph and the communities we serve.
  • Proven ability to build an effective organization and provide responsive leadership, to delegate, coordinate, and motivate staff, and to evaluate performance accurately.
  • Respected leadership skills, particularly in the areas of Epic applications with detailed knowledge regarding our vendor strategies and internal roadmaps.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others.

We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington.

As a comprehensive health care organization, we are serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable.

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