Customer Service Liaison

2 weeks ago


Orange, California, United States Infojini Full time
Job Summary

We are seeking a highly skilled and detail-oriented Cultural and Linguistic Services Coordinator to join our team at Infojini. As a key member of our department, you will play a vital role in ensuring the delivery of high-quality cultural and linguistic services to our clients.

Key Responsibilities
  • Program Support: Participate in a mission-driven culture of high-quality performance, with a focus on customer service, consistency, dignity, and accountability.
  • Translation and Interpretation: Coordinate incoming language translation and/or reviews requests of client Health member materials, and interact directly with members and providers to coordinate and book face-to-face interpreter requests with contracted interpreting vendors.
  • Alternative Format Materials: Coordinate the timely vending and completion of Alternative Format material, such as Braille, Audio, and Large Print, with contracted vendors.
  • Vendor Management: Process vendor invoices for translation and interpreter services timely and accurately, and review, analyze, and interpret regulations and internal/external policies and procedures related to cultural and linguistic services.
  • Regulatory Compliance: Assist in completing and/or responding to regulatory agency reports, surveys, audits, and evaluations regarding Client's C&L program.
  • Member Grievances: Review, research, and respond to member grievances related to contracted vendor issues.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: 2 years of experience in project coordination, translations, or interpreting services required.
  • Preferred Qualifications: Bachelor's degree in a healthcare-related field or cultural and linguistic studies, 2 years of experience in health maintenance organization (HMO), Medicare, Medi-Cal/Medicaid, and health services, and bilingual in English and one of Client Health's defined threshold languages.


  • Orange, California, United States Prospect Medical Full time

    **Job Summary:**The Customer Service Liaison will serve as a key point of contact between members, healthcare providers, and Prospect Medical. This role requires exceptional communication and problem-solving skills to ensure member satisfaction and retention.**Key Responsibilities:**Perform outbound calls to members with enrollment errors or potential...


  • Orange, California, United States Providence Service Full time

    About the RoleWe are seeking a skilled Clinical Liaison LVN to join our team at Providence Home and Community Care. As a Clinical Liaison, you will play a critical role in creating and maintaining positive customer relationships to increase referrals for our services.Key ResponsibilitiesAssess appropriateness for hospice and home health services and...

  • Clinical Liaison

    2 weeks ago


    Orange, California, United States Providence Service Full time

    About the RoleWe are seeking a skilled Clinical Liaison to join our team at Providence Service. As a Clinical Liaison, you will play a vital role in creating and maintaining positive customer relationships to increase referrals for Home Health, Hospice, Home Infusion, PACE, Transitional Care Unit, and other services within assigned accounts.Key...


  • Orange, California, United States Winchester Electronics Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Winchester Interconnect. As a pivotal point of contact for both internal teams and external customers, you will be responsible for assisting with administrative tasks, quoting, order entry, and addressing...


  • Orange, California, United States Winchester Electronics Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Winchester Interconnect. As a pivotal point of contact for both internal teams and external customers, you will be responsible for assisting with administrative tasks, quoting, order entry, and addressing...


  • Orange, California, United States Jomar Table Linens Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering top-notch customer experiences through effective communication, problem-solving, and product knowledge.Key ResponsibilitiesRespond to customer inquiries and concerns in...


  • Orange, California, United States Winchester Electronics Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Winchester Interconnect. As a pivotal point of contact for both internal teams and external customers, you will play a critical role in ensuring smooth operations and exceptional customer satisfaction.Key...


  • Orange, California, United States GovernmentJobs Full time

    Customer Service Representative OpportunityCalOptima Health is seeking a highly motivated and experienced professional to serve as a Customer Service Representative. This role will be the first point of contact for our members and providers, providing information and assistance with questions and complaints related to the Medi-Cal programs for Orange...


  • Orange, California, United States Infojini Inc Full time

    Job Title: Customer Service RepresentativeAt Infojini Inc, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in ensuring that our clients receive exceptional service and support.Key Responsibilities:Provide high-quality customer service to...


  • Orange, California, United States Spectrum Staffing ServicesHRStaffers Inc. Full time

    {"title": "Customer Experience Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Experience Representative to join our team at Spectrum Staffing Services/HRStaffers Inc. This role is responsible for promoting company awareness, establishing and building strong client relationships, and providing assistance to field sales...


  • Orange, California, United States Alta Hospitals Full time

    Job SummaryAt Alta Hospitals, we are seeking a highly skilled Patient Advocate Liaison to join our team. As a Patient Advocate Liaison, you will play a critical role in ensuring the satisfaction and retention of our patients. You will be responsible for acting as a liaison between patients, healthcare providers, and our organization.Key...


  • Orange, California, United States Alta Hospitals Full time

    Job SummaryAt Alta Hospitals, we are seeking a highly skilled Patient Advocate Liaison to join our team. As a Patient Advocate Liaison, you will play a critical role in ensuring the satisfaction and retention of our patients by providing exceptional customer service and support.Key ResponsibilitiesOutbound Retention Efforts: Complete all assigned campaigns...


  • Orange, California, United States Alta Hospitals Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Alta Hospitals. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our patients, healthcare providers, and other stakeholders.Key ResponsibilitiesCustomer Service: Respond to customer...


  • Orange, California, United States The Midtown Group Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at The Midtown Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and providers, resolving inquiries and complaints in a fair and effective...


  • Orange, California, United States The Midtown Group Full time

    Job SummaryThe Customer Service Representative Sr is the primary point of contact for members and providers, providing assistance with questions related to Medical programs for Orange County. The incumbent resolves member inquiries and complaints fairly and effectively, providing information regarding eligibility, enrollment, benefits, and services to...


  • Orange, California, United States Ultimate Staffing Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Ultimate Staffing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and resolving their inquiries and complaints in a fair and effective manner.Key Responsibilities:Participate in a...


  • Orange, California, United States Libertana Full time

    Job SummaryLibertana Home Health is seeking a highly skilled CCT Transition Coordinator to join our team. As a key member of our community liaison team, you will be responsible for coordinating the transition of residents from skilled nursing facilities to community-based care settings.Key ResponsibilitiesClient Coordination: Assist clients with housing and...


  • Orange, California, United States Brigade Health Full time

    Job Title: Hospice Care CoordinatorWe are seeking a skilled Hospice Care Coordinator to join our team at Brigade Health. As a key member of our dynamic team, you will play a vital role in enhancing the quality of life for our patients and their families.Key Responsibilities:Develop and maintain strong relationships with referral sources, including...


  • Orange, California, United States Susie Kang - State Farm Agent Full time

    {"h1": "Customer Service Representative Job Description", "p": "At Susie Kang State Farm Agency, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our agency, you will be responsible for providing exceptional customer service, resolving customer inquiries, and coordinating with other team members to ensure...


  • Orange, California, United States Kroger Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, maintaining a safe and clean store environment, and assisting with sales and inventory...