Customer Service Specialist for Financial Growth

5 days ago


Colorado Springs, Colorado, United States Ent Credit Union Full time

At Ent Credit Union, we're committed to helping our community achieve financial success. We're seeking a Customer Service Specialist to join our team and help drive growth in our member relationships.

Salary: The hourly ranges for this position are $18.10 – $21.42 (S10) for the Member Service Representative role and $19.23 - $23.48 (S11) for the Member Service Representative Senior role. Final compensation will be determined by factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This is an excellent opportunity to leverage your customer service expertise to deliver exceptional experiences for our members. As a Customer Service Specialist, you'll be responsible for providing superior member service, driving member satisfaction and retention by helping them take full advantage of our products and services.

Key Responsibilities:

  • Providing quality member service through accurate and professional face-to-face interactions, including new account creation, account maintenance, and basic transaction procedures.
  • Maintaining a strong knowledge of our products and services to provide referrals and promote cross-sell/upsell opportunities.
  • Ensuring compliance with safety and service standards, as well as financial regulations, including the Bank Secrecy Act and Consumer Financial Protection Bureau.
  • Meeting job training requirements and maintaining a cash drawer according to established procedures.

Requirements:

  • High School Diploma/G.E.D. or Equivalent.
  • 6+ months of customer service and cash handling experience, required.
  • Sales experience preferred.
  • Member Relationship, Customer Service New Account, or equivalent training.
  • 1+ years' customer service, sales, or other related experience required.
  • 1+ years' financial institution experience, required.
  • 6+ months' cash handling experience, required.

Why Join Our Team?

We offer a dynamic and supportive work environment, where you'll have opportunities to grow professionally and personally. You'll be part of a not-for-profit organization that puts people above profits and actively invests in our community. If you're passionate about delivering exceptional customer service and contributing to the growth of our organization, apply today



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