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SAP Service Management Specialist
2 months ago
VOLT Management is seeking a dedicated and experienced SAP Service Management Consultant for a fully remote role. This position involves a variety of responsibilities centered around the integration and management of SAP Service Management processes.
Key Responsibilities:
As a Service Management Consultant, your role will encompass:
- Integration Tasks: Spend approximately 15% to 20% of your time integrating SAP Service Management, focusing on Repair (Depot) Service Orders and Warranty Verification.
- Cross-Functional Analysis: Allocate around 30% of your efforts to gathering requirements, developing functional specifications, and creating diagrams or flow charts.
- Support and Troubleshooting: Dedicate another 30% to handling service requests and resolving production ticket issues in collaboration with business partners.
- Collaboration: Engage in cross-functional work with various teams, including the PO middleware and infrastructure teams, for about 20% of your time.
- S4 Hana Rollout: Participate in the upcoming S4 Hana rollout project in the future.
Candidate Requirements:
The ideal candidate will possess:
- A strong functional understanding of SAP Repair Depot and Service Center Processes, including Service Orders and Warranty Claims.
- Experience in configuring SAP Service Management modules and their integration with other SAP components such as Finance, Logistics, and Supply Chain.
- Hands-on experience with SAP ECC Customer Service.
- Proficiency in tools such as Visio, PowerPoint, and MS Excel.
- A minimum of 5 years of SAP configuration experience, particularly within the CS module.
- Experience leading small to medium-sized projects.
Compensation:
The pay rate for this position ranges from $80/hour to $95/hour, depending on various factors including education, experience, and specific job duties.
Benefits:
VOLT Management offers a comprehensive benefits package that may include health, dental, vision, life insurance, short-term disability, 401(k), and paid leave options, subject to eligibility.
VOLT Management is committed to fostering an inclusive work environment free from discrimination and harassment. We encourage all qualified candidates to consider this opportunity.
