Financial Care Counselor

2 weeks ago


Durham, North Carolina, United States Duke University Full time
About the Role

Duke University Health System is seeking a highly skilled Financial Care Counselor to join our Patient Revenue Management Organization. As a key member of our team, you will play a critical role in ensuring the accurate and efficient processing of patient accounts.

Key Responsibilities
  • Analyze insurance coverage and benefits to ensure timely and accurate billing.
  • Obtain authorizations and document billing information in our system.
  • Explain bills and provide assistance to patients and visitors.
  • Calculate and apply credits and collections in accordance with our policies.
  • Implement cash payment options and reconcile daily transactions.
  • Resolve insurance claim rejections and denials in a timely manner.
  • Evaluate diagnoses to ensure compliance with Local Medicare Review Policy.
  • Compile departmental statistics for budgetary and reporting purposes.
Requirements
  • Two years of experience in hospital service access, clinical service access, physician office, or billing and collections.
  • Associate's degree in a healthcare-related field and one year of experience working with the public.
  • Bachelor's degree and one year of experience working with the public.
What We Offer

Duke University Health System is committed to providing a comprehensive benefits package and a supportive work environment. We are an equal opportunity employer and welcome applications from diverse candidates.



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