Solutions Specialist

3 weeks ago


La Mirada, California, United States IQAir North America, Inc. Full time
Solutions Specialist Job Description

At IQAir North America, Inc., we are seeking a highly skilled Solutions Specialist to join our team. As a Solutions Specialist, you will be responsible for providing exceptional customer service and sales support to our customers. Your primary goal will be to assist customers in selecting the best air quality solution for their needs.

Key Responsibilities:
  • Answer customer inquiries and resolve problems in a timely and professional manner
  • Interact with external customers to increase sales volume and build relationships
  • Maintain a positive and professional attitude and foster teamwork
  • Manage IQAir Perfect 16 installation projects to meet and exceed IQAir standards
  • Use Business Central to track sales pipeline and produce daily and monthly stats and metric reports
  • Responsible for maintaining the Department Handbook and FAQs
  • Solicit new HVAC contractors for installation projects
  • Assist the Solutions team with day-to-day operational issues

Clean Air Experience Center:
  • Welcome customers to the IQAir Clean Air Experience Center and provide recommendations to close the sale
  • Direct customers to our Help Me Choose application and provide a demonstration and explanation of the recommended air quality solution
  • Document sales and process payments
  • Obtain purchased products from Storage Warehouse location and deliver them to the customer

Requirements:
  • Must be able to communicate in English both verbally and in written form
  • 2+ years of progressive inside sales and sales support experience
  • Flexible schedule with Saturday and early evening availability
  • Proficient in Microsoft Applications and Business Central
  • Associates degree or equivalent years of experience

What IQAir Offers:
  • Work in a small, flexible international team
  • Extensive on-the-job training and professional development
  • Company with a strong value system
  • Competitive salary and benefits package


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