Customer Service Representative

4 weeks ago


Wheaton, Missouri, United States PNC Full time
Job Description

PNC is seeking a skilled Part-Time Teller to join our Retail Branch organization. As a Part-Time Teller, you will provide exceptional customer service, accurately perform high-volume customer banking transactions, and educate customers on new technology and banking product referral opportunities.

This role will be based in Wheaton, IL at the Wheaton Danada retail banking branch. You will work closely with branch staff to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.

Key Responsibilities:

  • Process a variety of customer interactions, including banking transactions and product referrals.
  • Educate customers on alternatives available for their financial interactions.
  • Identify banking opportunities during customer interactions and refer as appropriate.
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to solve customer problems.

Requirements:

  • High school diploma or equivalent required.
  • No prior experience necessary, but a comparable combination of education, job-specific certification(s), and experience may be considered.
  • Ability to work in a fast-paced environment and provide exceptional customer service.

Benefits:

  • Competitive base salary: $19.00 – $21.15.
  • Incentive eligibility with payment based on company, business, and/or individual performance.
  • Comprehensive benefits package, including medical, dental, and vision options, 401(k) with PNC match, and more.


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