Customer Service Representative

3 days ago


Stuart, Florida, United States Public Storage Full time
Job Title: Customer Service

At Public Storage, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our self-storage facilities.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Assess customer storage needs, make suggestions, and sell packing and moving supplies to meet their requirements.
  • Conduct daily storage unit inspections to confirm inventory and availability, ensuring spaces are ready to rent.
  • Audit cash drawers and make bank deposits as part of daily business operations.
  • Remind and collect payments from customers, as needed.
Physical Requirements:
  • Ability to transport, lift, and move items weighing up to 35 pounds.
  • Walk in/around facilities, spending up to 50% of time in outdoor environments, including climbing stairs and opening large doors.
  • Perform cleaning and daily maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal.
Qualifications:
  • Experience in customer service-centered sales environments, such as retail, restaurant, or fast food industries.
  • Valid driver's license and reliable vehicle for travel between work locations and conducting work-related business.
About Us:

Public Storage is a leader in the self-storage industry, recognized as a Great Place to Work by the Great Place to Work Institute. Our employees have voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We offer a Total Rewards package, including flexible and full-time schedules, competitive pay, and benefits such as medical, dental, vision, 401k with match, paid time off, sick time, and flex spending. On-site company housing is available to employees at many of our locations, and our Property Managers have the opportunity to earn performance-based bonuses.



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