Customer Service Representative
4 days ago
Becton, Dickinson and Company (BD) is a leading global medical technology company that has been serving urology and ostomy customers for over two decades. We are dedicated to providing high-quality medical supplies and exceptional customer service to our customers.
We are currently seeking a Customer Service Representative to join our team. This is a 100% remote, work-from-home position that requires excellent communication and problem-solving skills.
Job ResponsibilitiesAs a Customer Service Representative, you will be responsible for providing timely and accurate information to customers regarding their order status and product information requests. You will also be responsible for processing customer returns and working closely with the Medical Billing department to resolve disputed billing charges.
You will also be responsible for providing timely feedback to Customer Service Management regarding service failures or customer concerns. Additionally, you will partner with Sales Representatives to meet or exceed customer service expectations.
RequirementsTo be successful in this role, you will need:
- 1+ years of experience in the medical industry or call center/customer service
- Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Ability to solve practical problems and deal with a variety of variables
- Knowledge of Microsoft Office Applications
- Ability to work some evening shifts, weekends, or overtime as needed
We offer a comprehensive benefits package that includes:
- Up to 12 company-paid holidays
- Medical, dental, and vision insurance
- 401(k) plan
- Tuition reimbursement
- Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources
We are an equal opportunity/affirmative action employer and do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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