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Client Support Associate

2 months ago

Kansas City, Missouri, United States Metrobank Full time

Customer Engagement Specialist

Team: Retail & Business Banking

Location: Sheffield

County: South Yorkshire

Starting salary: Circa 19,000

As a Customer Engagement Specialist, you will be an integral part of a team dedicated to providing outstanding service to our clients. Your role will involve being the first point of contact for customers, enhancing our brand image and fostering long-term relationships.

  • Welcome and assist clients with their inquiries
  • Identify customer needs and offer guidance on services
  • Manage both personal and business accounts
  • Assist clients with their daily banking requirements
  • Provide information on loan and credit card options
  • Efficiently resolve customer inquiries
  • Engage in store events and mentor new team members

Qualifications:

  • Enthusiastic about delivering superior service
  • Quick learner with the ability to adapt in a fast-paced environment
  • Dedicated to personal and professional development
  • Strong attention to detail and precision
  • Excellent communication and relationship-building abilities
  • Willingness to work flexible shifts
  • Capable of managing multiple responsibilities effectively
  • Interest in the banking sector and eagerness to learn

New team members will receive thorough training and continuous support to thrive in this position. If you are eager to pursue a fulfilling career in customer service within the banking industry, we encourage you to consider this opportunity.